Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Here’s a link to PO Edit: https://poedit.net/
You can also try Loco Translate: https://wordpress.org/plugins/loco-translate/
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @ddmusa I recommend reaching out to Codeable who are experts in developing for WooCommerce: https://woocommerce.com/customizations/
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @colourinvasion, sorry to hear about the trouble.
I tested this on my site, and I see the tax applied when I pay by bank transfer:
Link to image: https://cld.wthms.co/ufCSFW
Next I tested on your site, and I see the price at checkout appears to include the tax, even when bank transfer is selected:
Link to image: https://cld.wthms.co/YsN1TG
Can you double check in the order details of a bank transfer order, and see if the tax is shown there, and does it look the same as it does for PayPal?
It’s possible that the invoicing plugin is treating these payment methods differently, maybe it relies on information back from the payment gateway to say the tax is paid. You could test with another manual gateway to confirm.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @loqoom sorry to hear about the trouble.
I’ve just tested a coupon code from my site in Safari and it was applied correctly, so it seems like there’s something in your configuration that’s causing the problem.
Usually when we see different behaviour between browsers it’s caused by the theme. Sometimes it’s caused by a conflict with a plugin – please follow the steps here to test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
The email is usually triggered when the payment gateway sends the message back to WooCommerce to say the payment is received. This messages triggers the order status change to Processing or Completed, and that in turn sends the email.
The error you’re seeing indicates something is going wrong when that status transition happens. I’d recommend looking into the info sent back by the custom payment gateway to see if there are any errors.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @fourkosi sorry to hear about the trouble. I saw a similar problem last week on a site using WPML to show different languages – is your site using that too? If so please reach out to WPML support for assistance, I believe they have a solution.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @hirumani, are you using the WooCommerce Stripe integration? We wouldn’t expect this to happen – the error should prevent Stripe processing the payment.
If you’re not using our Stripe plugin and would like to switch, you can download it here: https://woocommerce.com/products/stripe/
If you need assistance with that, you can reach us here: https://woocommerce.com/my-account/create-a-ticket/
Otherwise I’d recommend reaching out to the developers of the Stripe plugin you are using so they can assist.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @daisydigital could you link to the specific page you’re unable to change?
Note that this colour comes from the theme templates, and that theme settings can override the customizer. If your theme has extra settings please check there as well, or consider reaching out to your theme’s support team.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
You can use the Advanced Shipping Packages plugin to set which shipping methods apply for particular products: https://woocommerce.com/products/woocommerce-advanced-shipping-packages/
This can exclude Ozpost as an option when Flat Rate is applicable.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @obtenmiweb, one of these might work for you:
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
@boppar we also offer support for many of our payment gateways, like Stripe and PayPal. If you’re unsure, you can check with us via https://woocommerce.com/my-account/create-a-ticket/
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @frauto, it might be possible to hide the LearnPress content with some CSS. I’d recommend reaching out to LearnPress first however, hopefully there is a setting they have to do this for you. Although looking at your site, I think you may have already solved this 🙂
I did notice some PHP errors showing on your site, you can turn those off as shown here: https://www.wpbeginner.com/wp-tutorials/how-to-turn-off-php-errors-in-wordpress/
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @spiraledgeuk, sorry to hear about the trouble.
The database update job is queued in the Action Scheduler. You might see the remaining update jobs under Tools > Scheduled Actions > Pending. If so, you can click Run under the job name:
Link to image: https://cld.wthms.co/nm0Cpf
Scheduled actions are triggered by the WordPress Cron. If you have a backlog of jobs there, you can confirm if it’s an issue with Cron by using this plugin: https://wordpress.org/plugins/wp-crontrol/
Your host will be able to assist with resolving that.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @pooja_gajrani you can change this text using Loco Translate: https://wordpress.org/plugins/loco-translate/
Select WooCommerce as the plugin to translate, and search for the ‘string’ of text to change.
