Support » Plugin: WooCommerce » WooCommerce Customer / Order / Coupon CSV Export – line breaks in customer_note

  • Resolved xanathon

    (@xanathon)


    Hello,

    we are having problems with the plugin “WooCommerce Customer / Order / Coupon CSV Export”.

    I a customer enters a customer note and uses hard line breaks in his message, the xported csv files have hard line breaks and can not be processed correctly by the application we use for that (they are also shown wrong in LibreOffice, as the quotation marks identifying text are ignored in this case).

    So we need to filter out the hard line breaks from customer note. I looked in the plugins documentation, troubleshooting and developer documentation but did not find any hint. Also an extensive search on Google did not bring up any solutions to this. I think this should be a common problem …

    Thanks for any help in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support stephjacq

    (@stephjacq)

    Automattic Happiness Engineer

    Hi @xanathon, please open a ticket with us so we can direct your question to the plugin support team:

    https://woocommerce.com/my-account/create-a-ticket/

    On your website you suggest to first post any problems here. I do that. You then need over four and a half days to tell me to open a ticket? What kind of support is that? Actually from my experience this bad support is typical for automattic. This is even more bad if it is not directed to users that use WooCommerce for free, but to paying customers.

    Aside from that this is a more or less simple question. After you refused to answer here I did some research and was able to solve it with an action. You just could have told me the right one and my problem would have been solved without any ticket.

    In my opinion the WP Customer Order Export Plugin is faulty if it does not give the option to remove carriage returns and line feeds, as this breaks csv export.

    • This reply was modified 5 months, 2 weeks ago by xanathon.
    • This reply was modified 5 months, 2 weeks ago by xanathon.
    xanathon

    (@xanathon)

    We asked the question via the support ticket form in our WooCommerce customer account. That was weeks ago. We never got any answer whatsoever.

    What kind of “support” is this?

    Plugin Support stephjacq

    (@stephjacq)

    Automattic Happiness Engineer

    Hi @xanathon, I’m sorry that you did not get the support you were expecting here. I’ve searched the system for your username and the only ticket I found was from January regarding a different topic.

    Could you please confirm the email address you contacted us from?

Viewing 4 replies - 1 through 4 (of 4 total)
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