Sol J. a11n

Hi @abelale

Thanks for sharing the Status report.

I checked and found nothing suspicious.

As it’s been going back and forth here, and getting a bit complicated, could you open a ticket at WooCommerce.com that puts you directly in touch with us directly?

You will need to create a WordPress.com account first, if you don’t have one yet, in order to be able to login and create a ticket, please follow the guidance here: https://docs.woocommerce.com/document/log-into-woocommerce-com-with-wordpress-com/

Let me know if you manage to create a ticket directly at WooCommerce.com, please mention this forum thread, so we can continue addressing your issue there!

Hi @krisleinatamm79,

Thanks for sharing all the requested information.

I didn’t see anything suspicious with the log.

To ensure that on Facebook catalog, your product are shown with tax, you will need to display your products on your WooCommerce store also with tax.

To do so please complete the following steps:

Step 1) Navigate to WP Admin > WooCommerce > Settings > Tax, and then adjust Display prices in the shop to Including tax:

Link to image: https://d.pr/Z1QH0l

Step 2) And then please clear your WooCommerce transient data here: WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right).

Step 3) Lastly, please do a full sync again of your WooCommerce products to Facebook catalog by going to to WP Admin > Marketing > Facebook > Product sync, click Sync products.

—

FYI: Result of my test:

Product Setting, it’s $10, and tax is 10%:

Link to image: https://d.pr/i/vwwEtn

Shown on Facebook catalog as $11:

Link to image: https://d.pr/i/F6v7Mi

I hope that helps!

Let me know how it goes!

Hi @galinabublik

Thanks for your reply, I have opened this thread again and set unresolved.

We got an error when connect facebook https://gyazo.com/c9904a7ca58bf19181f6f1137ea0318b
How can fix this?

Okay so there is a notice saying:

Catalog has an existing Data Source that can not be used by this application

Link to image: https://d.pr/i/tYfr1K

Could you please a screenshot of your catalog data source screen, like the below example?

Link to image: https://d.pr/pVQowI

You need to go to your catalog page, possibly you will need to choose the Business Manager first where the catalog is located, and then click on Data sources.

It seems the last plugin reset didn’t disconnect assets properly so you might need to remove the data sources on the catalog and start the reconnection as advised previously.

Let me know how it goes!

Hi there @krisleinatamm79

Thanks for your question!

`I have seen this topic here before but the solution was not put out publicly.
My FB shop is showing the product prices without VAT, but should show WITH VAT. The problem is more complex – it does not overwrite the price for all products, it makes the change on some, and on some it does not. More – when I fill in the Facebook Price field with the correct price, even in this case it overwrites the price in some occasions to the price without VAT. If I go to the product in Woo, that has the FB price field filled and just click Update – it changes the price to the correct one in FB shop. When it does the automatic sync, it changes the prices back to the wrong ones.`

Could you please share the following info?

(I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply)

1 – A screenshot of your tax setting: WP Admin > WooCommerce > Settings > Tax

2 – A screenshot of your product tax setting

3 – Also could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it on Gist.github.com and then share the URL here.

We’ll progress from there.

Look forward to your reply.

Hi there @leungel

Thanks for your question.

I was using FB pixel, it works fine and help me track my FB ad without any problem. Our FB ad was paused for awhile and then we install the FACEBOOK for WooCommerce for the purpose of syncing the product up to our FACEBOOK shop. Recently we try to relaunch FB ad for our new products. FB business center, Data Sources page gives us a warning of:

Purchase Event Missing Some Deduplication Parameters

…..
…..

Please note although the error says:

You’re sending Purchase events through both your pixel and the Conversions API, but they’re not being deduplicated properly because not enough of these events are receiving an event_id parameter

We can confirm that ideally by default, the plugin, intelligently deduplicates events that are sent both from the browser pixel events and server-to-server events (Conversions API) to ensure no double-counted events.

Excerpt from our blog:

With the Facebook for WooCommerce plugin, the same data that flows through Conversions API and the Facebook Pixel is deduplicated based on a unique event ID, so there’s no concern about the same events being double-counted.

This could be an intermittent issue affecting some users as I don’t have a similar issue and it’s not widespread.

However, we have an open bug report regarding this Missing Some Deduplication Parameters and our devs are working to ensure this resolved.

If you have made sure no other plugin that does FB pixel and also no caching plugins that could affect it, for now, I’d suggest manually click “Resolve” or “Ignore” on the Facebook site as we keep monitoring this and working on the above mentioned open issue, and also working with Facebook to ensure the accuracy of the report.

Or as a work around you can temporarily disable the auto pixel injection using the following code snippet:

add_filter( 'facebook_for_woocommerce_integration_pixel_enabled', '__return_false' );

You can use Code Snippet plugin to insert this code.

And then, you can keep Facebook for WooCommerce for the products syncing, while for Facebook pixel, you can use another plugin that does Facebook pixel for example, Facebook for WordPress by Facebook.

I hope that helps!