Reedwanul Haque

Dear @leostra,

I hope you are doing well and I understand your concern. I have inspected your site again, and it seems that multiple third-party plugins or possible coding issues may be contributing to the problem.

If you prefer more personalized assistance, you may also create a ticket through our official support center. Here is a video showing how to submit a ticket: https://d.pr/v/BqovEd. Our team will help you find a proper solution as soon as possible.

Best Regards,
Reju

Dear @leostra ,

I hope you are doing well & extremely sorry for the delayed response. In our development end still working fine with your title & text. Based on the issue you’re experiencing, I recommend performing a conflict test to help identify the exact cause of the problem (please take a backup of your website before doing the below steps).

• Please clear all caches, including plugin, browser, server, and CDN (e.g., Cloudflare). If you’re using a cache/optimization plugin, try disabling it temporarily.
• Switch to a default theme like Hello Elementor or 2025 to check if the issue is theme-related. If the problem persists, deactivate all plugins except WP Ulitemate Review, then reactivate them one by one to identify conflicts.

Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Best Regards,
Reju

Dear @leostra ,

Thanks for reaching out to us & extremely sorry for the delayed response.

I have inspected your reference page and tried submitting a review. The review was submitted successfully but did not appear on the frontend immediately. It seems that reviews may require admin approval before being displayed publicly. Additionally, I tested the same process in my development environment and noticed that the inserted text appears correctly but not in Unicode format.

To investigate this further, could you please provide the exact review title or full sentence you are trying to submit? Also, kindly share a short video showing the issue on your end so we can better understand the situation and help you find a solution as soon as possible. Your patience and cooperation are greatly appreciated.

Looking forward to your response.

Regards,
Reju

Dear @humaniza,

I hope you are doing well, and I understand your concern. It appears that the issue is specific to your setup, as it’s working fine on our end with the GeneratePress theme, and no other users have reported this problem.

However, after reviewing your system info again, I noticed that there are multiple Pro versions installed, which we’ll need to investigate further. Since WordPress.org guidelines don’t allow discussions about Pro features here, I kindly request you to create a ticket through our official support channel by following the instructions in this video: https://d.pr/F1m57p. Our support team will thoroughly inspect the issue and help you find a solution as soon as possible.

Best Regards,
Reju

Dear @humaniza ,

Thanks for reaching out to us.

In our development environment, latest version ElementsKit plugin is working fine with Elementor. Please ensure that you’re using the latest versions of your theme and all related plugins. Based on the issue you’re experiencing, I recommend performing a conflict test to help identify the exact cause of the problem (please take a backup of your website before doing the below steps).

• Please clear all caches, including plugin, browser, server, and CDN (e.g., Cloudflare). If you’re using a cache/optimization plugin, try disabling it temporarily.
• Switch to a default theme like Hello Elementor to check if the issue is theme-related. If the problem persists, deactivate all plugins except ElementsKit and Elementor, then reactivate them one by one to identify conflicts.
• Additionally, update your permalink settings (Guide) and regenerate CSS & sync the library (Guide).

Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Best Regards,
Reju

Dear @goodfellas24,

Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the GetGenie Plugin.

I would like to inform you that your output depends on your input, the kind of input you provide and the template you use. Since you’ve encountered an issue, we encourage you to contact our Support Center for assistance. We prioritize responding to user inquiries promptly to resolve concerns effectively. Receiving a one-star rating without prior communication is disheartening, as it directly impacts our reputation.

Now, we kindly request you to create a support thread so we can thoroughly investigate the issue and provide a prompt solution. Please provide detailed information about the issue, which template you used, what kind of output you expecting. If possible, share a video demonstrating the problem so we can better understand it. Your experience is important to us, and we are dedicated to improving our plugin to meet your expectations. We hope you will consider updating your review after receiving a resolution. We look forward to your response.

Best Regards,
Reju

Dear @fred1942,

I hope you are doing well. We haven’t recieved any response from your end. Please check my previous reply and provide the requested information. Once we receive the details, we’ll review them promptly and help you find a solution as soon as possible.

You have already rated our plugin 1*. Your experience matters greatly to us, and we are committed to improving our plugin to better meet your expectations. We kindly hope you will consider updating your review once your issue is resolved. We look forward to hearing from you.

Best Regards,
Reju