Reedwanul Haque

Hi @joyfl ,

Thanks for reaching out to us.

I am sharing a video on Header Offcanvas. Make sure you have followed these instructions. Then, the issue you are having can happen due to caches or third-party theme/plugin conflict. Will you please check by clearing the caches completely from your site and browser?

You can run a conflict test on your site to determine what actually causes the issue.

To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

If switching to the default theme also doesn’t help, please check for any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for Elementskit and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test & share your website URL so that I can inspect there.

Best Regards,
Reju

Hi @trackerstefanie ,

Thanks for reaching out to us.

In my development environment, Add to Cart notification & stock notice is working fine with ShopEngine Plugin. I am sharing a video with you. Make sure you have followed these instructions.

If persists the issue after following these instructions, according to the issue, I would suggest running a conflict test on your site to determine what actually causes the issue.

1. Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

2. Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

3. If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for WooCommerce, ShopEngine, and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test.

Best Regards,
Reju

Hi @tanver ,

Thanks for contacting us & extremely sorry for the delayed response.

I’d like to inform you that the functionalities add loop item or Elementor Custom Skin isn’t been added yet in the Archive Product Template of the ShopEngine Plugin. For that reason, what you’re looking for will not be possible at this moment. Please add this as a feature request. We are continuously working on improving our plugin by adding more new features according to our customers’ needs.

To add a feature request please navigate to the plugin main page then go to the Details section then USEFUL LINKS. There you will find the Request a Feature link.

Let me know if there is anything else that you need help with.

Regards,
Reju

Hi @antekapa ,

Hope you are doing well and am extremely sorry for the delayed response.

The issue you are having can happen due to caches or third-party theme/plugin conflict. Will you please check by clearing the caches completely from your site and browser?

You can run a conflict test on your site to determine what actually causes the issue.

To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

If switching to the default theme also doesn’t help, please check for any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for Elementskit and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let Me know your findings of the conflict test.

Regards,
Reju

Hi @zarkas6 ,

I hope you are doing well. We are not able to send custom codes to you. Cause after the update the plugin custom code will disappear. I hope you understand this.

But thanks for letting us know about this feature. I can understand how crucial this feature is and for that reason, I’m requesting you to add this as a feature request. We are continuously working on improving our plugin by adding more new features according to our customers’ needs. Please add your valuable improvement ideas, and specific feature requests here on plugin Details > Useful links > Request a feature link. If the idea has more demand from our clients we’ll try to add it as soon as possible.

Regards,
Reju

Hi @nagofy

I hope you are doing well and extremely sorry for the delayed response.

This issue occurs for the Flatsome theme, We have fixed the issue with the Flatsome theme. Already I have sent a build version in the support ticket. Please follow that response.

Regards,
Reju

Hi @zarkas6 ,

Thanks for contacting us.

I regret to inform you that playing inline video using the video widget functionalities is unavailable now. I would request to add this idea as a feature request from the plugin Details > Useful links > Request a feature link.

Regards,
Reju