Reedwanul Haque

Hi @credvishal123 ,

Thanks for reaching out to us.

I have inspected your reference URL. Unfortunately, I am not able to view the form following that URL(screenshot). In order to provide you with a solution for the issue you are having, kindly share a valid form page URL so that I can inspect the properly & help you to find a solution as soon as possible.

Looking forward to your response.

Regards,
Reju

Hi @johnjijaslc51 ,

Thank you so much for submitting the review.  If you need any further assistance with our plugin, never hesitate to reach us.

Best Regards,
Reju

Hi @johnjijaslc51,

I hope this message finds you well. I have inspected your website & can see that ‘No content found’ is an issue when hovering over the mega menu in the Arabic language. I am sharing a video on this issue. Please follow these instructions carefully. After following these instructions I hope your issue will be solved. Create a mega menu by selecting a language for the language you want to create a mega menu for.

Let me know if you need further assistance.

Regards,
Reju

Hi @johnjijaslc51 ,

Thanks for contacting us.

Please be informed that the Polylang plugin is fully compatible with ElementsKit. Make sure you are using an updated version of the ElementsKit & Polylang plugin. I want to let you know that, we have to create a unique header & menu for each language. Make sure you have created a unique header & footer for each language(screenshot).

Then, the issue you are facing right now can happen due to cache. Please clear the cache from your site and browser. If you are using any cache plugin on your site then keep it disabled for some time. Hopefully, the issue will be solved right after that.

Let me know if you need further assistance.

Regards,
Reju

Hi @2020i ,

Thanks for reaching out to us and extremely sorry to hear that you had an unpleasant experience with the MetForm Plugin.

This issue can occur for several reasons –

• First of all, please make sure that you have completed each step of the Onboarding section that appears after activating the plugin for the very first time. If you can confirm that it is done, then proceed to the next step.
• If you are using any caching plugin on your site, then please clear the caches or if possible, keep it disabled for some time and then check. Most often, this happens due to caching, I hope the problem will be solved right after that.
• Still persists issue, Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
• If that also doesn’t help, then disable other plugins except for Elementor and MetForm, and then check if the issue is still there or not. If that solves the issue, start activating the plugins one by one and continue checking. In this way, you will be able to detect what causes this issue.
  Also, change the permalink and then check whether the dashboard is working or not. Watch this video to see how to change permalinks.

However, we have checked both on forum support thread and in our support center but didn’t find any support ticket regarding this matter. So, we recommend you to open a support ticket at our support center with the above information we asked. We will try to find out the actual issue and let you know the update ASAP!

I hope you will rethink the review after getting a resolution from us. Expecting your kind cooperation in this matter and we are always ready to assist you.

Regards,
Reju

Hi @henarangoda ,

Thanks for reaching out to us.

I have visited your reference form page URL. I don’t see any extra space in the dropdown wrapper. See this screenshot for clarification. Please clear the cache from your browser then I hope it will show better.

Let us know if the issue is solved.

Kind Regards,
Reju

Hi @jayrossta ,

Thanks for reaching out to us and extremely sorry to hear that you had an unpleasant experience with the MetForm Plugin.

This issue can occur for several reasons –

• First of all, please make sure that you have completed each step of the Onboarding section that appears after activating the plugin for the very first time. If you can confirm that it is done, then proceed to the next step.
• If you are using any caching plugin on your site, then please clear the caches or if possible, keep it disabled for some time and then check. Most often, this happens due to caching, I hope the problem will be solved right after that.
• Still persists issue, Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
• If that also doesn’t help, then disable other plugins except for Elementor and MetForm, and then check if the issue is still there or not. If that solves the issue, start activating the plugins one by one and continue checking. In this way, you will be able to detect what causes this issue.
  Also, change the permalink and then check whether the dashboard is working or not. Watch this video to see how to change permalinks.

However, we have checked both on forum support thread and in our support center but didn’t find any support ticket regarding this matter. So, we recommend you to open a support ticket at our support center with the above information we asked. We will try to find out the actual issue and let you know the update ASAP!

I hope you will rethink the review after getting a resolution from us. Expecting your kind cooperation in this matter and we are always ready to assist you.

Regards,
Reju