Reedwanul Haque

Hi @surferking ,

I hope this message finds you well & extremely sorry for the delayed response. You will be glad to know that our developers are working on this issue. I hope a solution to this issue will be figured out very soon. We will release an update once the patch is ready for production. Till then, stay with us! We expect your kind patience & cooperation.

Best Regards,
Reju

Hi @maevemccarthy ,

Thanks for reaching out to us & extremely sorry for the delayed response.

We have found a support ticket for you with the same issues in our support center. Already a response was sent. Please follow that response. If you have any more queries please reply there.

Regards,
Reju

Hi @aryanrajseo ,

Thanks for reaching out to us.

This issue could occur due to the Dom Error. The DOM Error most of the time appears due to –

• Using HTML Markup on the Form. Since our MetForm is developed using the REACT framework, it will not parse the Invalid HTML/External HTML Markups and as a result, the form will not display on the Frontend or give this type of error. Most often, the Markups come from external widgets like- The text Editor Widget. Please check the console of that page where you have integrated the MetForm. Removing those external HTML or Widgets from the form will solve the issue.
• Then Make sure you are using a unique name for each input field(screenshot).
• Caching plugin. Sometimes, the Caching plugin Minifies one of the core files of MetForm and that causes the form to not appear on the Frontend. Since MetForm is already minified for giving the best performance, it doesn’t require any additional minification So if you are using any optimization or caching plugin, can you please check by disabling that? If that solves your issue, I will let you know what needs to be done to keep using MetForm while the caching plugin is activated.

Let me know if the above points help to solve the issue.

Best Regards,
Reju

Hi @satengualde ,

Thanks for reaching out to us.

I have inspected your website. Below I am including a few CSS codes for solving the on-mobile screen issue. Just copy & paste to Appearance > Customize > Additional CSS.

@media (max-width: 766px){
	.elementskit-menu-overlay.elementskit-menu-offcanvas-elements.elementskit-menu-toggler.ekit-nav-menu--overlay.active {
	  left: -100% !important;
	}
}

After including these codes I hope your issue will be solved. Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP.

Kind Regards,
Reju

Hi @ojasya ,

Thanks for contacting us.

I want to let you know that we have given the option to insert Elementor widgets for creating a new custom widget(screenshot). You get all of those widget responsive options in a new custom widget. I am sharing a video on this topic. Hopefully, you are clear on this topic.

Let us know if you need further assistance.

Regards,
Reju

Hi @usmanraees ,

Thanks for reaching out to us.

We have found a support ticket for you with the same issues in our support center. Already a response was sent. Please follow that response. If you have any more queries please reply there.

Regards,
Reju

Hi @ojasya ,

Thanks for contacting us & extremely sorry for the delayed response.

I understand what you are looking for. I want to let you know that we can use PHP with dynamic input numbers. Don’t worry, I am sharing a video on this topic. After following these instructions I hope will get the solution.

Let us know if you need further assistance.

Regards,
Reju

Hi @johniouspatriot ,

Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the ElementsKit Plugin.

I’d like to inform you that we perform compatibility tests on a daily basis. If any issues come up during the test, we try to fix them in no time and release them in the next update. Please be informed that I tested the ElementsKit plugin, in my development environment and I’d like to assure you that everything is working fine there. What is appearing on the Editor is also showing on the front end & I can update it successfully.

I also would like to inform you that this issue could occur for custom codes. Make sure you didn’t add any custom codes. Then, If you are using any caching plugin on your site, please clear the caches from your site and browser as well. if possible, keep it disabled for some time. Up next, you can disable the unused ElementsKit Widgets and Modules from ElementsKit > Widgets and ElementsKit > Modules. (https://d.pr/v/2eb91l) & check.

None of the Threads created by the users goes unnoticed. We always try to resolve the issues of the users by giving them higher priority. But, what disappoints us a bit is without contacting us about the issue, you’ve rated us one star! A one-star review can directly affect the reputation. I hope you can understand.

Since you’ve encountered an issue, we will be more than happy to check and help you to find a solution. Will you please create a support thread and include the issues you have faced in detail? Please try to include the link to the page where you’re having issues with the Images. I will check and let you know an update as soon as possible.

I hope you will rethink the review after getting a resolution from us. Expecting your cooperation in this matter and we are always ready to assist you.

Best Regards,
Reju