Reedwanul Haque
Forum Replies Created
-
Dear @fred1942 ,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with the ShopEngine plugin was not as good as expected.
First of all, I’d like to inform you that we haven’t removed any of the previous replies on your other ticket, it seems the WordPress moderator might have removed them. We’re always eager to provide solutions and suggestions, and closing a ticket without replying is not part of our process.
However, since the issue occurred, we’d be happy to assist you further. I noticed that you’ve already created a new ticket on WordPress.org, which is great. I also recommend creating a ticket on our official support forum by following this video guide: https://d.pr/v/L46h3j. Please attach a short video showing the issue so we can better understand the situation and help you find a solution promptly.
Your experience is important to us, and we are dedicated to improving our plugin to meet your expectations. We hope you will consider updating your review after receiving a resolution. We look forward to your response.
Best Regards,
RejuDear @themonkeyweb ,
I hope you’re doing well. You have confirmed that everything is working fine through our support center. If you have any further questions or encounter any other issues, please don’t hesitate to reach out to us.
Also, if you’re satisfied with the plugin and our support team, we’d greatly appreciate it if you could leave us a 5-star review on WordPress.org!
Please navigate to the Review link from the sidebar then click the Add your own review link to put your review.
We’re working so hard to make this plugin more and more useful to our valuable users like you and a 5-star will really help us to grow on the market.
Best Regards,
RejuDear @shahzaminkhan,
I hope this message finds you well, and I’m glad to hear your issue has been resolved. We always aim to provide quick and helpful replies, not just simple responses. This time it took a bit longer due to heavy ticket pressure. Please don’t worry, we’ll make sure to respond more promptly next time. Your patience and cooperation are truly appreciated.
Best Regards,
RejuDear @themonkeyweb ,
Thanks for reaching out to us.
We’ve received your ticket in our support center and have already responded there. Please follow the instructions provided. If you have any further questions, feel free to reply to that ticket; we’ll assist you accordingly. Your patience and cooperation are greatly appreciated.
Best Regards,
RejuDear @shahzaminkhan ,
I hope you are doing well. Please follow the suggestions from my previous email, as they should help resolve the issue. If you need any further guidance, feel free to reach out to us.
Best Regards,
RejuDear @gautammkgarg,
I hope you’re doing well. Have you had a chance to review everything? Since we haven’t received any further response, we’ll assume the issue has been resolved. Therefore, I’m marking this thread as resolved. If you need any further assistance on this matter, please feel free to create a new thread. We’ll be happy to assist you.
Best Regards,
RejuDear @shahzaminkhan
Thanks for reaching out to us.
First of all, I’d like to inform you that having multiple H1 tags on a single page is not good for SEO. It’s always recommended to use just one H1 tag for the main heading, as Google will recognize that as the primary title.
However, if you’d still like to display all product titles as H1, please ensure you’ve created an Archive template using the ShopEngine Builder. When editing the template, insert the Archive Product widget. Inside this widget, you’ll find an option to change the title type. For clarification, please check this video: https://d.pr/v/aHl5sf. Hopefully, these informations will be helpful for you.
Feel free to let us know if you have any other questions or need clarification.
Best Regards,
RejuDear @adrielairaldo,
I hope you are doing well, and I’m glad to hear that you found the solution and that my reference video was helpful. In my settings, the ElementsKit items (
elementskit_content) were selected, and I created a new header instead of copying. However, it’s great to know that your issue is resolved, that really makes me happy! If you have any further questions or encounter any issues, please don’t hesitate to reach out, we’re always here to help.Also, if you’re satisfied with the plugin and our support, we’d truly appreciate it if you could take a moment to leave us a 5-star review on WordPress.org!
Please navigate to the Review link from the sidebar then click the Add your own review link to put your review.
We’re working so hard to make this plugin more and more useful to our valuable users like you and a 5-star will really help us to grow on the market.
Best Regards,
RejuDear @adrielairaldo,
Thanks for reaching out to us & extremely sorry for the delayed response.
I understand your concern and would like to inform you that you need to create a separate header for each language. Once you create individual headers, the header off-canvas should work properly. You can also follow the instructions in this video: https://d.pr/v/LQL56p.
After following the steps, I hope your issue will be resolved. However, if the problem still persists, please share a video showing the steps you have taken and the issue you are facing. This will help us better understand the situation and provide you with a quick solution. We truly appreciate your patience and cooperation.
Looking forward to your response.
Regards,
RejuDear @vaclavek ,
I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.
If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.
Best Regards,
RejuDear @gautammkgarg ,
I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.
If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.
Best Regards,
RejuDear @allanderson17 ,
I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.
If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.
Best Regards,
RejuDear @dvharrison ,
I hope you are doing well. Have you had a chance to try these codes on your website? They should resolve the issue. Since we haven’t received any follow-up from you, we’ll mark this thread as resolved. If you need further assistance, please feel free to create a new ticket anytime.
Best Regards,
RejuDear @gautammkgarg,
I hope you are doing well. I have received an update from the development team and am sharing the code URL for the
checkout.phpfile: https://plugins.trac.wordpress.org/browser/shopengine/trunk/core/page-templates/screens/content-checkout.php. You can take any required code from this page.If we need to include any code, please share it with us and specify exactly where it should be used. Our development team will review it and include it accordingly. I hope this process is clear. Your patience and cooperation are greatly appreciated.
Best Regards,
RejuDear @allanderson17,
Thank you for reaching out to us, and I sincerely apologize for the delayed response. I completely understand your concern, so please follow the instructions below.
- Please clear all caches, including plugin, browser, server, and CDN (e.g., Cloudflare). If you’re using a cache/optimization plugin, try disabling it temporarily.
- Additionally, update your permalink settings (Guide) and regenerate CSS & sync the library (Guide).
Once you’ve completed the steps, I hope the issue will be resolved. If it persists, let us know, and I’ll review it quickly to provide you with a solution as soon as possible. Your patience and cooperation are greatly appreciated.
Kind Regards,
Reju