Reedwanul Haque

Dear @vaclavek ,

Thanks for reaching out to us.

I understand your concern and would like to let you know that this issue may occur if each field does not have a unique name. To help with this, I’m sharing a video guide: https://d.pr/YJUncM. Please follow the instructions to set unique names for your fields, and I hope this will resolve the issue.

Kindly check and let us know if the problem is solved. If not, I’ll be happy to take a closer look and provide you with a solution as soon as possible. Your patience and cooperation are truly appreciated.

Kind Regards,
Reju

Welcome, dear @indigojones66 ! If you have any questions or run into any issues, please feel free to reach out to us anytime, we’re always happy to help.

Also, if you’re satisfied with the plugin and our support team, we’d greatly appreciate it if you could leave us a 5-star review on WordPress.org!

Please navigate to the Review link from the sidebar then click the Add your own review link to put your review.

We’re working so hard to make this plugin more and more useful to our valuable users like you and a 5-star will really help us to grow on the market.

Best Regards,
Reju

Dear @indigojones66,

I hope you are doing well, and I understand your concern. It seems you are using a classic theme. Please note that you are building a block-based site, and using a block-based theme will give you the best results. I recommend the Hello Blocks theme, which should help you avoid such issues.

However, if you would like to fix the width without changing your theme, you can add the following code to your functions.php file:

function custom_gkit_nav_menu_styles() {
    $custom_css = "
        .gkit-nav-menu-submenu {
            min-width: 190px !important;
        }
    ";

    echo '<style>' . $custom_css . '</style>';
	
}
add_action('wp_head', 'custom_gkit_nav_menu_styles');
add_action('admin_head', 'custom_gkit_nav_menu_styles');

After following these instructions, I hope your issue will be resolved. Please let us know if it’s working or if you need any further assistance. Your patience and cooperation are greatly appreciated.

Best Regards,
Reju

Dear @dvharrison,

Thanks for reaching out to us.

I’ve checked your reference shop page and noticed that the box shadow on the category boxes isn’t part of our default design, it was added via custom code.

No worries! We can remove it using a few simple CSS lines. Just copy and paste the following code into Appearance > Customize > Additional CSS.

.shopengine-archive-products li.product-category{
	-webkit-box-shadow: inherit !important;
	box-shadow: inherit !important;
}

Once applied, this should resolve the issue. Please let us know if it works for you. If not, I’ll take a closer look and provide a solution as quickly as possible.

Kind Regards,
Reju

Dear @gabydtb ,

Thanks for reaching out to us.

In our development environment, Elementor popups are working fine with the ElementsKit plugin, even when the user is logged out. Please make sure that you are using the latest versions of your theme and plugins.

Kindly note that popups are a feature of the Elementor Pro plugin. As per WordPress.org policy, we are unable to provide support for Pro-related issues here. If the issue continues, we kindly request you to create a support ticket through our official website.

To do so, please visit the plugin’s main page, click on Need Support?, and you will find a form to submit your request. Once submitted, our support agents will review your ticket and assist you accordingly. We greatly appreciate your patience and cooperation.”

Best Regards,
Reju

Dear @teeqpro ,

Thanks for reaching out to us.

I’ve inspected your reference form page and noticed that code is also appearing within the form. If you imported the form from a JSON file, please try re-importing it by following the steps in this video: https://d.pr/sXmdgR. If you created the form manually and added widgets, please follow the instructions below :

• Using HTML Markup on the Form – Since our MetForm is developed using the REACT framework, it will not parse the Invalid HTML/External HTML Markups and as a result, the form will not display on the Frontend or give this type of error. Most often, the Markups come from external widgets like- The text Editor Widget. Please check the console of that page where you have integrated the MetForm. Removing those external HTML or Widgets from the form will solve the issue.
• Then Make sure you are using a unique name for each input field(screenshot).
• Caching plugin. Sometimes, the Caching plugin Minifies one of the core files of MetForm and that causes the form to not appear on the Frontend. Since MetForm is already minified for giving the best performance, it doesn’t require any additional minification So if you are using any optimization or caching plugin, can you please check by disabling that? If that solves your issue, I will let you know what needs to be done to keep using MetForm while the caching plugin is activated.

Let me know if the above points help to solve the issue. Your patience & cooperation are greatly appreciated.

Best Regards,
Reju

Dear @icode919 ,

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju