Dear @goodfellas24,
Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the GetGenie Plugin.
I would like to inform you that your output depends on your input, the kind of input you provide and the template you use. Since you’ve encountered an issue, we encourage you to contact our Support Center for assistance. We prioritize responding to user inquiries promptly to resolve concerns effectively. Receiving a one-star rating without prior communication is disheartening, as it directly impacts our reputation.
Now, we kindly request you to create a support thread so we can thoroughly investigate the issue and provide a prompt solution. Please provide detailed information about the issue, which template you used, what kind of output you expecting. If possible, share a video demonstrating the problem so we can better understand it. Your experience is important to us, and we are dedicated to improving our plugin to meet your expectations. We hope you will consider updating your review after receiving a resolution. We look forward to your response.
Best Regards,
Reju
