Matheus Martins
Forum Replies Created
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Hi there.
Glad you reached out. I can explain what you are seeing here.
You’ve uncovered an issue that we are investigating here: https://feedback.givewp.com/bug-reports/p/paypal-order-id-missing-error-should-not-prevent-donations-using-paypal-donation. You can use the link to check in for updates, and I’ve also linked your ticket internally, so when the issue is resolved we can reach back out to update you.
This particular error has been a bit of a white whale for our teams, in part because it is generated by PayPal, and in part because we are unable to reliably replicate it. The PayPal order id is sent as a part of the response to the call to PayPal, so it’s sent by PayPal itself. We’ve made repeated efforts to reach out to PayPal to get more information from their side, but they haven’t responded to those attempts thus far. With this being the case, it leaves us unable to troubleshoot, because it become an issue they need to correct from their side of things. We never like to send our users to other support folks, but in this case we are left with very little information and an inability to replicate the problem in a way that will lead us to a fix.
That doesn’t mean we are ignoring this issue! Our teams are continuing our investigation in an attempt to make that necessary forward progress. At the moment, our best recommendation is for PayPal Donations users who are experiencing this error to switch to PayPal Standard. This error isn’t present there, and PayPal Standard is a great option for non-profits. We also highly recommend Stripe as an alternative gateway whenever possible.
I know this was quite a bit of unhappy information to share, and I wish that weren’t the case. My goal is to make online donations as successful and seamless as possible for you, so please let me know if you have any questions about this, I’m happy to help as much as I possibly can. If you’d like more information or a walkthrough for the workarounds I mentioned, I’m happy to field any questions you have about those as well.
Hi there.
Glad you reached out.
The steps you’ve discovered are intended for disconnecting PayPal in case of a glitch, not for connecting it.
There’s a wide variety of reasons why you might struggle to get PayPal Donations connected correctly. Some of those reasons we can solve and some are things that PayPal needs to solve, but I’m here to help you as completely as I possibly can.
The first thing you should do is confirm that you do not have GiveWP in “Test Mode.” If GiveWP is in test mode, it will attempt to connect PayPal Donations to the PayPal sandbox instead of your live PayPal account. In live mode, GiveWP connects to your live PayPal account. You can disable test mode by going to Donations > Settings > Payment Gateways.
If you still have trouble connecting to PayPal, it’s possible something is cached in your browser. Some GiveWP users have had success by logging into their WordPress site in an incognito window and then connecting to PayPal there. After you make the connection incognito, you should be fine moving forward.
If neither of those two things gets you connected, then most likely there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly. Please make sure you complete the form as completely as possible: https://givewp.com/paypal-onboarding-reports/
The form on that page sends an email directly to PayPal, to a team that we have been told is aware of any issues, and can walk you through connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.
As a last resort, if all else fails, I’d recommend using a different payment gateway, if possible. My personal favorite is Stripe.
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Loco Translate ChangesI’m glad to hear that, @wealthy.
We’d love to get a public review about what you think of GiveWP both from a product standpoint as well as how it is to deal with our team.
Here are some options:
https://wordpress.org/support/view/plugin-reviews/give
https://g.page/givewp/review?rc
https://www.facebook.com/pg/wpgive/reviews/The reviews help others to decide if it’s worth doing business with us!
Have a great day!
Hello, @asadewumi,
I’ve made an attempt to reproduce the issue you’re encountering by setting up a site with Elementor, GiveWP, and the GiveWP Donation Widgets for Elementor plugin. However, I’ve been unsuccessful in replicating the error despite several attempts.
In order to assist you better, could you please provide me with a step-by-step guide on how to replicate the issue? For instance, listing the plugins you’ve added, the menu setup, form creation, and any other relevant steps would be incredibly helpful.
By providing these details, you’ll greatly aid us in identifying the problem accurately. Until we can successfully replicate it, it’s challenging to pinpoint the issue.
We’re here to support you in resolving this matter and appreciate your assistance in getting to the bottom of it.
Hi, @imanguxara.
I’m glad you reached out. I can certainly help you.
Would you be able to share a link to a page where the form should be loading but isn’t visible? This will help us investigate the issue and provide you with a solution.
Looking forward to helping you get to the bottom of this!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Fatal error id null givenHi, @xavierserranoa.
Glad you reached out.
Could you please provide more details about when this error occurs? Is there a specific action you’re taking on your website that triggers it?
We’re here to assist you in resolving this issue and getting to the root of the problem!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Change paypal descriptionHi, @davidenik20.
I’m glad you reached out.
PayPal’s functionality is fixed, and it doesn’t provide an option for modifying the description. However, I’d love to hear more about what exactly you would like to change, and we can pass it to PayPal and to our development team so they can work together to discuss how this could be done in the future.
Can you send me the details?
Thanks for using GiveWP! Have a great day.
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Donation Form FieldsHi, @wpsoftcode.
I’m glad you reached out. I can certainly help you.
- The First Name is required by default, so you do not need to worry about it.
- Changing text on your website can be a challenge. That’s why we created this tutorial that explains how to do it here https://givewp.com/documentation/resources/translating-give/translating-givewp-with-loco-translate/#modify-the-wording-using-loco-translate.
- You can “remove” it in the strict sense of the term. However, you can hide it using CSS.
The multi-step donation form and the donor dashboard load in an iframe, to make them more resistant to changes made in the theme’s CSS. That’s helpful for avoiding theme conflicts, but makes customizing the style of them a bit more difficult. There are two PHP code snippets in our Snippet library that will help with that process.
The first is for small changes, and adds some style inline to the donor dashboard or the multi-step donation form: https://github.com/impress-org/givewp-snippet-library/blob/master/form-customizations/css-customizations/style-givewp-iframes.php
On that one, you modify lines 16-26 with your own CSS. Please note that you’ll need to change line 14 to ‘give-classic-template’ if you are using the classic template.
The other is for enqueueing your own CSS completely via a custom stylesheet: https://github.com/impress-org/givewp-snippet-library/blob/master/form-customizations/css-customizations/enqueue-style-for-givewp-iframes.php
If you need assistance implementing custom PHP code on your website we have this guide:
https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/Please note that this code snippet is provided as an example of how you can extend GiveWP with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute.
4. The email is required in GiveWP.
GiveWP is designed to help raise online donations and to that end, an email address is required. The way the plugin is structured uses a unique email as a method for donors to validate their access to donation history. This is something GiveWP has in common with most online commerce solutions, and there’s no way around the requirement
Please let us know if you have further questions or need additional assistance!
Hi there.
I’m glad you were able to find out what the issue was and fix it. Count on us if you need further assistance.
Thanks for using GiveWP! Have a great day.
Hi there.
Glad you reached out.
When I access your site, it looks like you are using PayPal buttons, and not GiveWP forms. Is there something I may have overlooked in this situation?
Looking forward to helping you get to the bottom of this!
Howdy!
Glad you reached out. I can explain what you are seeing here.
You’ve uncovered an issue that we are investigating here: https://feedback.givewp.com/bug-reports/p/paypal-order-id-missing-error-should-not-prevent-donations-using-paypal-donation. You can use the link to check in for updates, and I’ve also linked your ticket internally, so when the issue is resolved we can reach back out to update you.
This particular error has been a bit of a white whale for our teams, in part because it is generated by PayPal, and in part because we are unable to reliably replicate it. The PayPal order id is sent as a part of the response to the call to PayPal, so it’s sent by PayPal itself. We’ve made repeated efforts to reach out to PayPal to get more information from their side, but they haven’t responded to those attempts thus far. With this being the case, it leaves us unable to troubleshoot, because it become an issue they need to correct from their side of things. We never like to send our users to other support folks, but in this case we are left with very little information and an inability to replicate the problem in a way that will lead us to a fix.
That doesn’t mean we are ignoring this issue! Our teams are continuing our investigation in an attempt to make that necessary forward progress. At the moment, our best recommendation is for PayPal Donations users who are experiencing this error to switch to PayPal Standard. This error isn’t present there, and PayPal Standard is a great option for non-profits. We also highly recommend Stripe as an alternative gateway whenever possible.
I know this was quite a bit of unhappy information to share, and I wish that weren’t the case. My goal is to make online donations as successful and seamless as possible for you, so please let me know if you have any questions about this, I’m happy to help as much as I possibly can. If you’d like more information or a walkthrough for the workarounds I mentioned, I’m happy to field any questions you have about those as well.
Hi there.
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!
Hi, @chabadrichmond.
Glad you reached out.
GiveWP forms were initially designed for accepting donations exclusively on your own website, and embedding them on third-party websites was not part of the intended functionality. If you have managed to embed them successfully on a third-party site, it’s beyond the standard use case.
We believe this is a great feature and would love to learn more about how it should work. I added you as a voter for this feature request here: https://feedback.givewp.com/feature-requests/p/embed-givewp-forms-on-third-party-websites.
We are actively tracking user feedback to understand further the needs you all have. You can use the link to check in for updates or to provide additional details of your own. I would encourage you to comment on that post about the impact this would have on your organization. Information like that is always helpful for our teams to see. I’ve also linked your ticket internally, so if this feature request is developed, we can reach out to update you.
Give the post above a look, and let me know if there are any additional details you would like me to add. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.
Thanks for using GiveWP! Have a great day.
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Unable to connect PaypalHi there.
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Error after update 3.0.3Hi there.
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!