Matheus Martins
Forum Replies Created
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Hi, @lizziehu.
Thank you for sharing your feedback. We’re glad the step by step guidance and video helped make things clear and that the team was able to respond quickly.
We really appreciate you taking the time to leave this review.
Hi, @charlesrbasin.
Thank you for sharing your experience. We’re glad the team could help with a solution that fit your needs and improved the donation flow. It’s great to hear the support made the plugin even more effective for you.
We appreciate you taking the time to leave this feedback.
Hi, @acgarger.
Thank you for sharing such thoughtful feedback. We’re glad to hear GiveWP has continued to meet your needs over the past few years and that the team has been responsive and thorough when you’ve needed help.
We really appreciate your trust and taking the time to leave this review.
Hi, @krcarctos.
Thank you for taking the time to share such detailed feedback. We’re really glad to hear the product has been intuitive, flexible, and a good fit for your setup, and that it helps build trust with your donors on the front end. It also means a lot to know the team has been able to provide thorough and reliable support whenever issues come up.
We truly appreciate your trust and kind words.
Forum: Reviews
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Deceptive, beware!!Hi, @daniellwaters.
I’m Matheus, the Support Supervisor for GiveWP. I have thoroughly analyzed this review, and I’d like to weigh in here.
The GiveWP plugin was designed to make it easy to manage and launch successful fundraising campaigns directly from your WordPress site, and its use is unrestricted. However, to keep costs low for organizations while still maintaining healthy support and product update processes, GiveWP implements a conservative fee policy.
GiveWP Free
GiveWP’s core plugin is free to use and has no subscription cost. However, using it to collect donations may involve fees. Since all payments are processed directly by your chosen payment gateway (not by GiveWP), the gateway’s standard transaction fees will always apply. In addition, GiveWP may charge a platform fee on some donations, depending on your setup – currently, only if you do not have a valid license and use Stripe.
GiveWP Platform Fee Removal
You can remove the 2% fee GiveWP adds by adding a license for any plan or premium add-on. The fees are programmed to be dependent on the license, so the license must be saved in GiveWP’s settings to remove the fee.
This only removes GiveWP’s 2% platform fee. All payment gateway fees are still applied by the payment gateway.
We explain it in detail in our documentation here https://givewp.com/documentation/resources/understanding-donation-transaction-fees-in-givewp/#givewp-transaction-fees.
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Hi, @corinneulrich.
Thank you for the kind words. We are glad to hear you are enjoying the plugin and that the team has been able to support you well. We appreciate you taking the time to leave a review.
Hi, @bestrong89.
Thank you for sharing your experience. We are glad to hear the setup has been easy and that the features have been a valuable part of your fundraising. It is also great to know the team has been responsive and helpful. We appreciate you taking the time to leave this review.
Hi, @kerywa.
Thank you for your feedback. We are glad to hear you are enjoying the plugin and that the team has been able to support you well. We appreciate you taking the time to share your experience.
Hi, @jrh001.
Thank you for sharing such thoughtful feedback. We’re glad to hear GiveWP has streamlined your donation management and integrations, and that the team has been able to support you along the way. It means a lot to know the plugin is helping you build stronger connections with your donors.
Hi, @dimsal.
Thank you for sharing your feedback. We’re thrilled to hear that the plugin is making things easier for your nonprofit and that the team was able to resolve your issue quickly. We really appreciate your kind words and recommendation.
Forum: Reviews
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Best serviceHi, @willcarterart.
Thank you for the kind words. We’re so glad to hear you had a great experience and that you’re enjoying the plugin. We really appreciate you taking the time to share this.
Forum: Reviews
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Great Customer Support!Hi, @deckerfoundation.
It’s great to know the plugin has been working well for you and that the support experience has been strong. Having reliable help when issues come up makes all the difference.
Thanks for using GiveWP! Have a great day.
Hi, @tsanne.
That’s great to hear. It sounds like the quick response and clear guidance made all the difference. Plugin conflicts can happen, but it’s good to know the solution worked right away and that GiveWP continues to meet your needs so effectively.
Thanks for using GiveWP! Have a great day.
Forum: Reviews
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Great ServiceHi, @trishc82.
Great to hear everything was handled quickly and smoothly – just how support should be!
Thanks for using GiveWP. Have a great day.
Hi, @bssa.
I’m glad you reached out!
As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.
We’re looking forward to helping you get to the bottom of this issue!