Maizul
Forum Replies Created
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Hey @territoriohost ,
Thank you for the update. Could you please share a screen recording showing what happens when you update the plugin? Kindly include the full plugin list in the recording as well for better understanding.
If the issue still persists, please try deleting Tutor LMS completely and then reinstalling it directly from the WordPress plugin installer. This will ensure a clean installation and may resolve the version conflict.
Forum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] Redirect to improper pageHey @jasonmak ,
Thank you for reaching out. Please make sure that your course permalinks are set correctly and not conflicting with the WooCommerce shop page. You can follow this documentation for guidance: Tutor LMS Permalink Settings.
After adjusting, don’t forget to refresh your permalinks by going to Settings → Permalinks and clicking Save Changes without editing anything. This should help fix the redirection issue.
Hi @annaaaa76 ,
Thank you for reaching out and sharing the details. Could you please share a screenshot or specify where exactly this error appears in the logs? Additionally, are you noticing any functional issues on your site as a result of this warning, or is it only showing in the error logs?
Hey @adrianrs24 ,
You’re most welcome! To manually enroll students into courses, please follow this documentation for detailed steps: How to manually enroll students
Hey @ibrahim266 ,
Thank you for reaching out. The specific users you mentioned, were they previously enrolled in the courses before making a new purchase?
Regarding the issue of students being automatically unenrolled or logged out, please check for any caching plugins, server-level cache, or potential theme/plugin conflicts, as these can often cause unexpected behavior.
On a standard setup using Tutor LMS and WooCommerce, we were unable to replicate such issues.
Hey @zokkoz ,
Thank you for taking the time to share the detailed explanation. After reviewing your description, I can confirm that the behavior occurs because combining multiple user roles (Tutor LMS Instructor + WCFM Vendor) disrupts the standard role-based flow in Tutor LMS.
Since Tutor LMS does not currently have an official integration with WCFM, we’re unfortunately unable to provide direct support for this kind of multi-role setup. The redirection issue happens because both plugins use different dashboard routes and permissions, which conflict when assigned to the same user.
For now, we recommend assigning separate accounts for each role (Instructor and Vendor) or using only the Instructor role when working with Tutor LMS. This will allow you to avoid the redirection issue and maintain a stable experience.
We truly appreciate your feedback and will share it with our product team for consideration in future compatibility improvements.
Hey @felixo ,
You are welcome! Glad to assist you. Please feel free to contact us again if you need any further help.
Thank you.
Hey @adrianrs24 ,
Thank you for reaching out. Tutor LMS does not use a separate “student” role. It relies on the default WordPress roles such as Subscriber or Customer. So your existing registered users can continue as they are, and once they enroll in a course, they will automatically be recognized as students inside Tutor LMS. No role change is required.
However, if you are migrating from another LMS and need to carry over existing course enrollments or progress, please first confirm that the migration is supported. If not, those enrollments may need to be manually reassigned in Tutor LMS.
Hey @hoangnp ,
The specified feature is part of the Tutor LMS Pro. However, this forum is only for free products. Please reach out to us at https://tutorlms.com/support/ for assistance.
Thank you.Hey @felixo
Thank you for reaching out. Since you have chosen to set the course as public and allow users to access it without registration, the lessons will not have a “Mark as Complete” button, even when logged in. This is currently expected behavior in Tutor LMS. If you want lesson completion tracking, users would need to be registered and logged in.
Thank you.
Hey @devhriday & @tuyotienda ,
Temporarily, please proceed with the following hotfix manually. Kindly ensure you take a full site backup before making any changes.
File to edit:
tutor/classes/WooCommerce.phpReplace the code at lines
760 – 763with the following:$enrolled = tutor_utils()->get_enrollment_by_order( $course_id, $order_id ); if ( ! $enrolled ) { tutor_utils()->do_enroll( $course_id, $order_id, $customer_id ); }Please let us know once applied, and we’ll assist with further review if needed.
Hey @dominiqueheinrich ,
Thank you for reaching out. The issue you’re experiencing occurs because the Tutor LMS Elementor Addons strings are not yet translated on your site. You can easily fix this by translating them using the Loco Translate plugin. Please follow this detailed documentation for step-by-step instructions: Tutor LMS – Loco Translate Guide
This should resolve the problem and ensure your German translations remain intact even when editing with Elementor.
Thank you.
Hey @kenedyt ,
The specified feature is part of the Tutor LMS Pro. However, this forum is only for free products. Please reach out to us at https://tutorlms.com/support/ for assistance.
Thank you.Hey @devhriday ,
We are aware of this issue, and it is currently under review by our development team. Hopefully, it will be addressed in an upcoming update.
Thank you for your patience and understanding.
Hey @ibrahim266 ,
Please make sure the WooCommerce product is created as both “Virtual” and “For Tutor”, you can follow the detailed steps here: Tutor LMS WooCommerce Integration Guide
Additionally, try purchasing the course directly from the course page instead of the shop page to ensure proper enrollment mapping between WooCommerce and Tutor LMS.
Thank you.