Maizul
Forum Replies Created
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Hey @annaaaa76 ,
We tried to replicate the issue on our end but were unable to, so it appears to be site-specific. We recommend testing the purchase flow on a separate staging environment to help isolate the cause.
Additionally, manual enrollment is a feature of Tutor LMS Pro. If you are using the Pro version, please reach out to the support team at https://tutorlms.com/support/ for further assistance as forum is for free support only.
Forum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] Chechout não funcionaHey @infotecdesenvolvimento ,
Thank you for the confirmation. Please feel free to let us know if you need any further assistance.
Hey @pewonline ,
Thank you for reaching out. Please try the following steps:
- Switch temporarily to a default theme like Twenty Twenty and test again.
This will help confirm whether the Betheme checkout/cart template is conflicting with Tutor LMS. - Share the course link instead of the product page link.
Since Tutor LMS is designed to handle purchasing from the course page, clicking the purchase button there ensures WooCommerce receives the correct enrollment details.
More details:
– https://docs.themeum.com/tutor-lms/third-party-integration/woocommerce/
– https://docs.themeum.com/tutor-lms/tutorials/guest-purchase/ - Confirm your WooCommerce pages are properly set under:
WooCommerce → Settings → Advanced
Ensure Cart, Checkout, Account, and Shop pages are assigned and published.
Hey @developerabdulnafa ,
Thank you for reaching out. Based on the links you shared, it appears the lesson URLs are not being generated correctly. This usually happens when the permalink structure does not match Tutor LMS requirements.
Please ensure that:
- Your WordPress permalinks are set to Post Name (Settings → Permalinks).
- Tutor LMS slugs are properly configured (Tutor LMS → Settings → Advanced → Base Permalink):
- Course:
courses - Lesson:
lessons
- Course:
Reference: https://docs.themeum.com/tutor-lms/settings/advanced/#base-permalink
Correct URL structure: https://prnt.sc/TK2g0EsMXljo
Incorrect URL structure: https://prnt.sc/f3x2-RnSv9WBAfter adjusting, flush permalinks again by clicking Save without making changes.
If the issue still persists:
- Make sure none of the built-in Tutor LMS pages (dashboard, courses, etc.) are set as the site homepage.
- Check for any plugin/theme conflict affecting rewrite rules.
Forum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] Chechout não funcionaHey @infotecdesenvolvimento ,
Please try deleting your existing Cart and Checkout pages (and make sure they are permanently removed from the Trash).
After that, recreate fresh pages by using the WooCommerce → Status → Tools → Create default WooCommerce pages option. This will restore the required page structure and may resolve the issue.
Here is documentation for reference: https://woocommerce.com/document/woocommerce-pages/#install-pages-againHey @jinsley8 ,
The quiz answer explanation field does support LaTeX, as shown here: https://prnt.sc/iFp7HJIkyGCJ. Please verify that the LaTeX format being used is correct, as formatting issues may cause the shortcode to appear instead of rendering properly.
Forum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] PHP Fatal errorHey @eyejan ,
Thank you for reporting this and for sharing the detailed error log. Based on the stack trace, it appears that another plugin or theme is filtering the taxonomy link in a way that passes a
WP_Post_Typeobject instead of aWP_Term, which leads to the fatal error when Tutor LMS expects the second parameter to be a valid term object.To proceed, please first check for any plugin or theme conflicts, as we are not able to reproduce this issue on a clean installation with the latest Tutor LMS version. You can follow these steps:
- Deactivate all plugins except Tutor LMS and test again.
- If the issue disappears, reactivate plugins one-by-one to identify the conflicting one.
- Switch temporarily to a default theme such as Twenty Twenty-Five to rule out theme-related filters.
Hi @luxworx,
Thank you for confirming that the snippet resolved the issue. We’re glad to hear the course is now being added correctly to the user’s dashboard.
Our development team has already been informed of this behavior, and improvements are planned for an upcoming release. We strongly recommend reviewing the release notes before updating.
In the meantime, if you notice anything else or need further assistance, feel free to reach out. We’re here to help.
Hey @tommann ,
The specified feature is part of the Tutor LMS Pro. However, this forum is only for free products. Please reach out to us at https://tutorlms.com/support/ for assistance.
Thank you.Hey @techwaresoft ,
Thank you for reaching out, and apologies for the inconvenience you’re experiencing. We have forwarded your request to the concerned team, and they will be contacting you directly via the specified email address. Please keep an eye on your inbox, including the spam/junk folder, just in case.
Thank you for your patience and understanding.
Hey @victorcobian ,
Please ensure the WooCommerce product is correctly created and linked to the Tutor LMS course. You can follow this documentation for the product creation process: https://docs.themeum.com/tutor-lms/third-party-integration/woocommerce/#creating-a-product.
Additionally, please try logging in as a test user and purchasing the course to confirm if the issue persists.
Hey @luxworx ,
Temporarily, please try applying the following change and then create a new order to check if the issue persists. Make sure to take a full site backup before making any modifications.
File to edit: tutor/classes/WooCommerce.php
Replace the code at lines 760 – 763 with:$enrolled = tutor_utils()->get_enrollment_by_order( $course_id, $order_id ); if ( ! $enrolled ) { tutor_utils()->do_enroll( $course_id, $order_id, $customer_id ); }Once this has been applied, please let us know so we can assist you further.
Hey @anirbanpatra ,
Please ensure the WooCommerce product is correctly created and linked to the Tutor LMS course. You can follow this documentation for the product creation process: https://docs.themeum.com/tutor-lms/third-party-integration/woocommerce/#creating-a-product.
Additionally, please try logging in as a test user and purchasing the course to confirm if the issue persists.
Hi @luxworx ,
Could you please check if the user has any previously failed or pending orders if you are using WooCommerce monetization?
Hey @seeken ,
Thank you for reaching out, and apologies for the delay. We’ve tried to reproduce the issue on our end, but unfortunately, we could not replicate the accent color conflict with the details provided. In many cases, site-wide accent colors may be overridden by the theme or another plugin that applies global styling, so we highly recommend checking whether your theme or any active plugins are enforcing color overrides.
To help us investigate further, please share more details about your specific site setup so we can attempt to reproduce the issue accurately. Also, ensure that you’re using the latest version of Tutor LMS while testing, and try temporarily disabling other plugins or switching to a default theme to see if the conflict persists.
We’re here to help you get this sorted.
- Switch temporarily to a default theme like Twenty Twenty and test again.