Maizul

Forum Replies Created

Viewing 6 replies - 406 through 411 (of 411 total)
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  • Forum: Plugins
    In reply to: [Tutor LMS - eLearning and online course solution] tutor LMS (especially Quizzes) on mobile
    Maizul

    (@maizul)

    1 year, 9 months ago

    Hi @robertshaw,

    Thank you for reaching out and for your patience. I’m sorry about the ongoing issues you are facing with the Tutor LMS quiz page not being optimized for mobile.

    I’m pleased to inform you that we are actively working on this issue, and it will be addressed in the upcoming Tutor LMS 3.0 release. Our team is committed to enhancing the mobile experience, and we appreciate your understanding as we make these improvements.

    • This reply was modified 1 year, 9 months ago by Maizul.
    Forum: Plugins
    In reply to: [Tutor LMS - eLearning and online course solution] I need to enable shortcodes into lessons
    Maizul

    (@maizul)

    1 year, 9 months ago

    Hi @rchinchilla,

    Thank you for your interest in Tutor LMS Pro! I’m glad to hear you’re considering the premium version.

    The feature of using shortcodes inside lessons is indeed available. You can easily add shortcodes directly from the lesson editor. This allows you to enhance your lessons with additional functionality. For more information on using shortcodes in Tutor LMS, please check out our documentation: Tutor LMS Shortcodes.

    I’ve also attached a screenshot to guide you through the process.
    https://ibb.co/myd2zr6
    https://ibb.co/JsSktNY

    If you have any other questions or need further assistance, feel free to ask. We’re here to help!
    Thank you.

    Forum: Plugins
    In reply to: [Tutor LMS - eLearning and online course solution] Buyers not enrolled
    Maizul

    (@maizul)

    1 year, 9 months ago

    Hi @jackoneill,
    Thank you for providing detailed information about your issue. I tested the same scenario on my local site and didn’t encounter any problems. To help resolve the issue on your end, please try the following steps:

    1. Deactivate and Reactivate Plugins:
      • Go to your WordPress admin dashboard.
      • Navigate to Plugins > Installed Plugins.
      • Deactivate both Easy Digital Downloads and Tutor LMS.
      • Reactivate Easy Digital Downloads first, then Tutor LMS.
    2. Check for Plugin Conflicts:
      • Deactivate all other plugins except for Easy Digital Downloads and Tutor LMS.
      • Try purchasing a course again to see if the issue persists.
      • If the problem is resolved, reactivate your plugins one by one, testing the purchase process each time to identify if a specific plugin is causing a conflict.
    3. Clear Cache:
      • After deactivating and reactivating the plugins, make sure to clear your site cache.
      • If you’re using a caching plugin, go to its settings and clear the cache.
      • If your hosting provider offers server-side caching, clear that cache as well.

    These steps should help identify if there’s a plugin conflict or if a simple reactivation resolves the issue. Please let me know if you continue to experience problems, and we can explore further troubleshooting steps.

    Thank you.

    Forum: Plugins
    In reply to: [Tutor LMS - eLearning and online course solution] Having issue with button
    Maizul

    (@maizul)

    1 year, 9 months ago

    Hi @puchki,

    I noticed that you posted about an issue some time ago. I wanted to check in and see if the problem still persists.

    If you’re still experiencing this issue, I’m here to help. Could you please provide some screenshots of the problem? This will help me better understand what’s going on and provide you with a more accurate solution.

    Looking forward to your response.
    Thank you.

    Forum: Plugins
    In reply to: [Tutor LMS - eLearning and online course solution] The translation is not shown
    Maizul

    (@maizul)

    1 year, 9 months ago

    Hi @juanminino,

    Issue: It seems like a Tutor LMS Elementor Addons issue which has a missing translation for “By”.

    Solution: Here is the step-by-step solution that resolved the issue for me:

    1. Install the "Loco Translate" plugin from Plugins > Add New Plugin and activate it.
    2. Click on "Loco Translate" from the admin menu, then click on the submenu "Plugins".
    3. You will see a list of installed plugins. Click on "Tutor LMS Elementor Addons".
    4. Click on your preferred language (Spanish in this case).
    5. First, click on "Sync" so that the missing languages can merge.
    6. In the "Filter translations" input, search for the "keyword" or "source text" you want to translate.
    7. At the bottom input field, fill in the translated word as you want for the keyword and save.

    Upon following these steps, the missing translation issue should be resolved.

    I hope this helps anyone who is experiencing the same issue. If you have any questions or need further assistance, feel free to reply to this thread.

    Best regards,
    Maizul

    Forum: Themes and Templates
    In reply to: [TutorStarter] Unable to show or change logo on the header
    Maizul

    (@maizul)

    1 year, 10 months ago

    Hi @erichang ,

    It seems the image path is broken, resulting in the logo not showing as it should.

    Solution: Here is the step-by-step solution that should resolve the issue:

    1. Visit the homepage as an admin, then select "Customize".
    2. On the Customize page, navigate to "Tutor Starter Options Panel > Header > Change Logo".
    3. A pop-up to choose an image will show. From there, select "Upload Files" and upload your desired logo, then select the image.
    4. Repeat step 3 for the "Retina Logo" as well.
    5. Finally, select "Publish" to update the page resources. 

    Upon following these steps, the problem should be resolved.

    I hope this helps anyone who is experiencing the same issue. If you have any questions or need further assistance, feel free to reply to this thread.

    Best regards,

    Maizul

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