Jawada

Hello

Since we’ve already provided assistance with your inquiry and haven’t received a response from you in over two weeks, I’ll go ahead and mark this thread as resolved. If you have any further inquiries,or need assistance, feel free to reach out to us via our support portal. We’re here to help!

https://help.popup-builder.com/en/

Sincerely,

Hi @cidcreative,

Thank you for reaching out and we are sorry to hear that you are having this issue.

We kindly request that you contact us directly for assistance. You can visit the following link, 

https://help.popup-builder.com/en/, 

where you will find options to chat with us or send us an email. We are here to help and will gladly assist you with any concerns you may have.

Warmly

Hi there,

We are sorry about this issue and the inconvenience caused. The team has been working to fix this issue and has addressed it in our latest version. Please remove the code completely and if possible please delete and popup and create a new one.

Please also make sure you do not have any unknown admin access to your site.

Since it’s encoded, I can’t directly interpret its contents.

I hope this will help. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!

https://help.popup-builder.com/en/

Sincerely,

Hi @loenne,

Thank you. If you could reach out to us on the support portal that would help track the progress of the issue.

Regards

Hi there,

Thank you for reaching out and we are sorry to hear that you are having this issue. Did you check our documentation page for the help?

https://help.popup-builder.com/en/article/how-to-set-popup-showing-limitation-free-r2h1xv/

I hope this will help. If you still need help with this, Please reach out directly to our dedicated support forum for further assistance.

https://help.popup-builder.com/en/

Regards

Hi @smoons,

Thank you for bringing this matter to our attention. We’ve received similar reports from other users; however, our development team has not been able to identify or replicate the issue. It would be greatly helpful if you could assist us in troubleshooting this matter.

Please reach out directly to our dedicated support forum for further assistance.

https://help.popup-builder.com/en/

We really appriciate any help from you with this.

Regards

Hi Ryan,

Thank you for reaching out and we apologize for the inconvenience caused. Could you please confirm if you reached out our dedicated support forum. If not pleaes be informed that we have a dedicated support forum for such issues and we assist user in runtime.

We kindly request that you contact us directly for assistance. You can visit the following link, 

https://help.popup-builder.com/en/, 

where you will find options to chat with us or send us an email. We are here to help and will gladly assist you with any concerns you may have.

Regards

Hi @forcesail

I am sorry to hear that you are having this issue, it appears that the widget of other plugins overwriting the Popup builder widget. Could you please deactivate thos plugins/widgets and check. Also, you can move popup builder widget to the bottom or to top by clicking on upward arrow to check if that fixes the issue.

If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!

https://help.popup-builder.com/en/

Sincerely,