Jawada
Forum Replies Created
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Hi @sophiac2
Based on the debug output you shared, the popup configuration itself is valid, but there is a clear reason why the popup is no longer displaying.
Key findings from the debug report:
- Popup limitation is reached
popupLimitationCount – 2- The cookie
SGPBShowingLimitationDomain568already exists - This indicates that the popup has already been shown two times to this visitor, and the showing limitation has been met.
- Limitation expiry
popupLimitatioExpiry – 0- An expiry value of
0means there is no automatic reset, so once the limitation is reached, the popup will not show again unless the cookie is cleared or the limitation settings are changed.
- Trigger event
- Event:
load - Value:
0 - This confirms the popup is set to trigger on page load, which is fine and not the blocking factor here.
- Event:
- Targeting
- Target:
page_selected→ Home Page - The target rule is duplicated, but this does not prevent the popup from showing. It is redundant, not an error.
- Target:
Conclusion:
The popup is not displaying because the showing limitation has already been reached for this visitor, and the limitation cookie is present.Recommended actions:
- Clear browser cookies (or test in an incognito/private window).
- Increase the popup limitation count, or
- Set a limitation expiry (e.g., 1 day) so the popup can reappear after a defined period.
Once one of the above is applied, the popup should start displaying again as expected.
Please let us know if you have any questions, or need help
Best Regards
Hello @itapress
This issue has been fixed and will be included in the next version of the plugin.
In the meantime, if you require the beta version, please contact us directly via our dedicated support chat, and we will provide you with the latest build.
Best regards,
Hello @stimsonm
Thank you for reaching out.
Please navigate to Tickets > Settings > Emails in your WordPress dashboard and ensure that each required email notification is checked and marked as Active.
Awesome Support relies on WordPress to send outgoing emails. If you are not currently using an SMTP plugin, we strongly recommend installing and configuring one. SMTP helps ensure reliable delivery of transactional emails (such as ticket replies, status updates, and notifications) by sending emails through a dedicated mail server instead of the default WordPress mail function, which can be unreliable or blocked by hosting providers.
Once the SMTP plugin is configured, please test the email notifications again to confirm they are being sent correctly.
If the issue persists, feel free to let us know and we will be happy to assist further.
Best regards,
Hello @jawada ,
Thank you for confirming that you were able to resolve the issue. I will mark this thread as resolved.
If you need any further assistance, please feel free to reach out again or start a new support thread.
Best regards,
Hello @msmitka ,
After thoroughly investigating this, I can confirm that the core plugin does not limit the reopening of tickets. This functionality is part of our Powerpack Productivity add-on.
If you are using this add-on, please navigate to:
Tickets > Settings > PF Options, then scroll down to the bottom and check whether “Automatically Lock Ticket on Close” is enabled.
If it is checked, please uncheck it and click Save.If you have any questions or need further assistance, feel free to let us know.
Best Regards
Hello @dickraney ,
Thank you for reaching out. Unfortunately, I wasn’t able to reproduce this issue on my end. For further investigation, please contact us through our dedicated support form.
Visit our documentation page and use the chat widget located at the bottom-right corner. Click on it and send us the details of the issue you’re experiencing, and we’ll assist you in real time.
https://help.popupmaker.com/en/
Warm Regards
Hi @082net ,
Thank you for reporting this. The issue has been fixed in Awesome Support version 6.3.6. Please update to the latest version and let us know if you need any further assistance.
Best Regards
Hi @msmitka ,
Thank you for reaching out. Yes, this feature is no longer available in version 6.3.5. I have reviewed your case and escalated it to the development team for further investigation to determine whether its removal was intentional. I will get back to you with more details as soon as I have an update.
Best Regards
Hi @robert3harrison,
Thank you for the additional details. Unfortunately, without being able to investigate this issue in more depth, we’re not able to reproduce it on our side, so we’re unable to provide further assistance here on the public forum.
If you are a premium user, please open a support ticket with us and we will assist you in real time.
If you are not a premium user, you can book a support block here so we can look into the issue directly:
https://getawesomesupport.com/addons/custom-development-installation-consulting-support-3-hours/Thank you for your understanding.
Hi @kubiq ,
Thank you for your patience and understanding.
This issue has now been fixed, and an updated version of Popup Builder has been released. Please update to the latest version to apply the fix.
If you have any questions, feel free to let us know, we’re here to help.
Best regards,
Hi @shaunus ,
Thank you for your patience and understanding.
This issue has now been fixed, and an updated version of Popup Builder has been released. Please update to the latest version to apply the fix.
If you have any questions, feel free to let us know, we’re here to help.
Best regards,
Hi @gaborangyal ,
Thank you for your patience and understanding.
This issue has now been fixed, and an updated version of Popup Builder has been released. Please update to the latest version to apply the fix.
If you have any questions, feel free to let us know, we’re here to help.
Best regards,
Hi @rakesh1974 ,
Thank you for your patience and understanding.
This issue has now been fixed, and an updated version of Popup Builder has been released. Please update to the latest version to apply the fix.
If you have any questions, feel free to let us know, we’re here to help.
Best regards,
Hello @near03 ,
Thank you for reaching out.
This behavior occurs because W3 Total Cache is caching the page before Popup Builder can load or remove the popup. Unfortunately, Popup Builder cannot be fully excluded from page caching, and there is no built-in option to make popups bypass the cache.
The only reliable workaround is to disable page caching on the specific pages where popups should appear, or to exclude those pages manually in W3 Total Cache. Otherwise, the cache will need to be cleared each time a popup is activated or deactivated.
Please let me know if you have any other questions, I’m here to help.
- Popup limitation is reached