Jawada
Forum Replies Created
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Thank you for reaching out, and we apologize for the inconvenience.
I investigated this issue on my end and also tested your site on both an iPhone and the Safari browser, but I was unable to reproduce the problem. (I suspect Popup Builder may not currently be active on your site).
To better understand the issue and assist you in real time, could you please contact us directly through our support portal? Our team will be happy to investigate this further with you.
https://help.popup-builder.com/en/
We will get back to you during business hours (Monday–Friday, 12:00 PM–8:00 PM UTC+8).
Best Regards
Hi @itapress
Thank you for reaching out. I have forwarded this issue to our development team for further investigation and a permanent fix. The fix is planned to be included in an upcoming release.
If you need a patched version sooner, please contact us through our support channel, and we will be happy to provide it.
https://help.popup-builder.com/en/
Thank you for your patience.
Hello
For the beta version, please contact our support team using the following link:
https://help.popup-builder.com/en/
Once you reach out, the team will provide you with further assistance and access to the beta version if applicable.
Hi @zhadum
That is strange. To assist you further with this issue, could you please contact us directly through our dedicated support chat?
Please visit the page below and click the chat widget. Our team will be able to assist you in real time and investigate the issue further. We have not been able to reproduce this issue internally, so direct troubleshooting will help us identify the cause more efficiently.
https://help.popup-builder.com/en/
Thank you.
Thank you for sharing the error details.
The error appears to originate from WooCommerce, specifically because the
WC_Orderclass cannot be loaded:Uncaught Error: Class "WC_Order" not foundCould you please confirm your WooCommerce, WordPress, and PHP versions? Also, did this issue start after updating WooCommerce or any other plugin?
As an initial test, please try reinstalling WooCommerce (without deleting its data) and check if the issue persists.
I look forward to your update.
Hi @klwild
Thank you for reaching out. I have forwarded this issue to our development team for further investigation and a permanent fix. The fix is planned to be included in an upcoming release.
If you need a patched version sooner, please contact us through our support channel, and we will be happy to provide it.
https://help.popup-builder.com/en/
Thank you for your patience.
Hi @zhadum
Thank you for reaching out. Could you please confirm whether you are using PHP 7.4 or an older PHP version?
This could also be caused by a conflict with another plugin or your theme. Please test for a possible plugin/theme conflict and let us know the results.
Please let us know.
B
Hi @klwild
Thank you for bringing this to our attention. We were able to reproduce this issue, and it has already been escalated to our development team for a fix. A patch will be included in the next plugin release.
In the meantime, if you would like to use the beta version of the plugin with the fix applied, please contact us through our dedicated support forum:
Regards
Hi @viotto
Thank you for bringing this to our attention. We are currently reviewing the issue and will work on a fix.
Please note that since this is a premium add-on, kindly use our official support channel for further assistance regarding this case:
https://getawesomesupport.com/submit-ticket/
Best Regards
Hi @itapress
Thank you for reaching out. I will check this with our development team and get back to you as soon as possible.
Regards
Hi @snarf5
Thank you for reaching out. Could you please confirm your current Popup Builder version? At the moment, we don’t have any similar reported cases, so this may be caused by a conflict with another plugin. Would you be able to investigate this on your end as well?
You can also reach out to us directly through our dedicated support forum, and we’ll assist you in real time:
https://help.popup-builder.com/en/Best regards,
Hi @ahmedkasem
Please follow these steps to download it:
1. Visit the link: https://wordpress.org/plugins/popup-builder/advanced/
2. Scroll down to “Advanced Option.”
3. Under “Please select a specific version to download,” click on the dropdown menu and choose the version.
4. Upload this version to your WordPress site and replace the existing plugin.
If you have any further inquiries,or need assistance, feel free to reach out to us via our support portal. We’re here to help!
https://help.popup-builder.com/en/
Sincerely,
Hello,
As you’ve been directed to the appropriate forum, I’ll go ahead and mark this thread as resolved. If you have any further inquiries or need assistance, feel free to reply to this thread.
Sincerely,
Hello,
As you’ve been directed to the appropriate forum, I’ll go ahead and mark this thread as resolved. If you have any further inquiries,or need assistance, feel free to reach out to us via our support portal. We’re here to help!
https://help.popup-builder.com/en/
Sincerely,