Jawada
Forum Replies Created
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Hello,
This is not an issue and it is intentional, Wordfence is currently flagging the feature related to exporting and importing user lists. While we work on a long-term solution to ensure seamless export of subscription data, we’ve implemented enhanced security measures in our most recent versions. These include:
– Requiring verification codes for both imports and exports
– Encrypting downloaded and uploaded dataTo further mitigate the issue, we recommend restricting plugin access to administrators only—especially for subscription exports. If this feature is accessible to backend users, limiting access can help prevent potential complications.
If you need to view the data in Excel format, you may temporarily use an older version (prior to 4.2.7), which allows direct downloading of subscribers in Excel. However, please note that we cannot guarantee the security or stability of older versions, so we strongly recommend updating to the latest version as soon as you have downloaded your file.
Thank you for your patience and understanding as we work toward a more robust, long-term resolution.
Best regards,
Thank you for reaching out. Since a ticket has already been opened with our support team, I will mark this thread as resolved. We can continue the discussion on the ticket.
If you have any further comments or questions, please feel free to reply to the ticket.
Best Regards
Hello @rudtek2
Here is a clearer and more professional version of your reply:
Hi there,
Thank you for reaching out.
I investigated this case on my side, but I was unable to reproduce the issue. To assist you further, could you please reach out to us through our dedicated support channel for real-time assistance?
You can visit our support page, (https://help.popup-builder.com/en/) where you will find options to start a chat with us or send us an email. Our team will be happy to help and address any concerns you may have.
Thank you.
Hi again,
Just to add, for any pre-sales questions regarding the Pro version, add-ons, or licensing details, please reach out directly through our official contact form:
https://getawesomesupport.com/contact/
Our team will be happy to provide precise clarification before your purchase.
Best regards.
Hi there,
Thank you for your detailed question. This is an important point to clarify before upgrading.
Yes, this is possible, as long as the role meets the required user capability standards defined by Awesome Support.
In Awesome Support, ticket submission is not strictly limited to the
wpas_userrole itself. What matters is that the role has the proper capabilities assigned (such ascreate_ticket,view_ticket, etc.). If those capabilities are correctly mapped to another role, users with that role can submit tickets without changing their original WordPress role.This means:
- ✅ WooCommerce customers can submit tickets
- ✅ Custom WordPress roles can submit tickets
- ✅ Users can keep their original role (e.g.,
customer) - ✅ No need to convert them to
wpas_user
WooCommerce customers already have a standard WordPress role (
customer), so as long as the required Awesome Support capabilities are properly assigned to that role, they can submit tickets.You can review the role and capability structure in detail here:
https://getawesomesupport.com/documentation/awesome-support/user-roles/If capability transfer did not work in the free version, it is usually related to:
- Capabilities not being fully mapped
- Role caching issues
- Or a conflict with another role/capability management plugin
With proper capability mapping (using a role editor plugin if needed), multiple roles can submit tickets while keeping their original roles intact.
If you would like, you can share more details about your current setup (role editor plugin used, WooCommerce version, etc.), and I can guide you more precisely.
Best regards.
Thank you for sharing the file.
Please note that this is a System Information file, and it appears to be correct. However, it is not the
debug.logfile that we need for further investigation.To generate the debug log, please enable WordPress debugging by adding the following lines to your
wp-config.phpfile:define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false);After enabling this, reproduce the issue and then locate the
debug.logfile inside the/wp-content/directory. Kindly share that file with us.If you would prefer real-time assistance, please reach out through our dedicated support forum using the link below:
https://help.popup-builder.com/en/
Once you contact us there, I’ll be happy to assist you further.
Thank you.
Hi @rudtek2
Thank you for reaching out, and I apologize for the inconvenience.
At the moment, this is not a known issue on our end, and we have not been able to reproduce it. Could you please share your
debug.logfile with us so we can investigate this further?If you are a premium user, we recommend contacting us through the dedicated support channel to ensure faster and more in-depth assistance.
https://help.popup-builder.com/en/
Best Regards
Hello,
Thank you for reaching out.
Image popups are generally responsive across different screen sizes. However, in some cases, display issues may occur depending on the image dimensions, aspect ratio, and the specific screen resolution.
If you would like to hide the popup on mobile devices, you can use the Advanced Targeting extension to control device-based visibility. You can find detailed instructions here:
How to Use the Advanced Targeting Extension:
https://help.popup-builder.com/en/article/how-to-use-the-advanced-targeting-extension-1k7jtk4/If you have any questions or need assistance configuring this, please feel free to let us know.
Best Regards
Hello @markwebstar
Thank you for reaching out. Could you please check if you are applying the showing limitations correctly?
How to set Popup showing limitation (Free) — https://help.popup-builder.com/en/article/how-to-set-popup-showing-limitation-free-r2h1xv/
If the issue persists, please reach out to us directly through our dedicated support forum and we will be happy to assist you further.
If you have any additional questions, please feel free to reply at any time.
Best Regards
Hi @tacraw88
Thank you for reaching out. We regret any inconvenience you may be experiencing. The sound generally plays without issue; however, some browsers may not support it if autoplay is enabled. Could you please send the page link and confirm the browser you are using? We request that you reach out to us directly, and we will assist you in real time.
Please note that as per WP Guidelines, queries related to the Pro Plugin cannot be resolved publicly.
For premium features, we provide dedicated support through our official forum. Could you please reach out to us directly using the following link?
There, you’ll find options to chat with us or send us an email. Our team is available and will be happy to assist you with any concerns you may have.
Best regards,
Hi @vhyatt
Thank you for reaching out. We regret any inconvenience you may be facing. We need more details to investigate this issue. Could you please reach out directly to our dedicated support forum for premium extensions? Please note that, as per WP Guidelines, queries related to the Pro Plugin cannot be resolved publicly.
For premium features, we provide dedicated support through our official forum. Could you please reach out to us directly using the following link?
There, you’ll find options to chat with us or send us an email. Our team is available and will be happy to assist you with any concerns you may have.
Best regards,
Hi @matt44north ,
Thank you for reaching out. The functionality you are requesting—showing a specific popup when a product is added to the cart using WooCommerce—is part of the WooCommerce premium features in Popup Builder.
We recommend contacting our dedicated support team for assistance with this setup. They will be able to guide you on configuring your popups and bundle options in real time.
You can reach the support team here:
https://help.popup-builder.com/en/Best regards,
Hi @internetpope ,
Thank you for reaching out. Could you please let us know which popup type you are using?
In this case, we suggest using an HTML popup with inline CSS/styles. This approach should help resolve the issue you are experiencing.
If you need further assistance, please contact our support team directly, and we will be happy to assist you in real time.
You can reach our support team here:
https://help.popup-builder.com/en/We look forward to helping you.
Best regards,
Hi @peopleinside ,
Thank you for reaching out and for explaining the situation in detail.
We understand the concern. In this case, the issue is caused by the CSS rule in your theme that disables click actions on images. Since the popup close button is implemented as an image element, that rule prevents the close action from being triggered.
As an alternative, you can still close the popup by using other available options, such as pressing the Escape (ESC) key or enabling the option to close the popup by clicking outside of it. These methods do not rely on image click events and should work even with your current CSS restrictions.
Additionally, as a possible workaround, you may consider adjusting the CSS rule to exclude the popup close button specifically, rather than disabling clicks on all images site-wide.
Best regards,
Hello @nmiletic
Thank you for reaching out.
To further investigate and properly address this issue, we will need some additional details, such as your PHP version, WordPress version, and any other relevant information that may help us reproduce the problem.
We recommend contacting our support team directly via live chat and referencing this forum post. This will allow us to assist you in real time and investigate the issue more effectively.
You can reach our support team here:
https://help.popup-builder.com/en/We look forward to assisting you.
Best regards,