Jawada
Forum Replies Created
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Hi @gustav939
We are sorry to hear that you are facing issues. However, i have checked the page, did you disable the popup? I couldn’t see any popup on the page.
Can you send me the screenshots and more details on our support platform?
Here’s the link https://help.popup-builder.com/en/ , you will see an option to chat with us or send us an email.Regards
Hi @tomroyal
The size of _transient_sgPopupTargetPageType being over 800k is quite significant and is indeed contributing to the slow loading times.
I will check this with the development team and update. Can you please initiate a ticket with us for better communication?
Regards
Hi @chiaraf221
Thank you, since we are assisting you through tickets, i will mark this thread as resolved.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] CSS issueHi @troyeccles
Thank you for letting me know. Can you please check if it is a conflict with another plugin? Also, while I investigate this issue, please check the following articles.
https://getawesomesupport.com/documentation/awesome-support/templating/
https://getawesomesupport.com/documentation/awesome-support/ticket-details-page-template/
Regards
Hi @2cats
Yes, that’s not an option right now. I will mark this thread as resolved, if you have any questions, please contact us here.
Regards
Hi @javfuller
We are sorry to inform you that, at the moment, we do not have support for webp images. However, we value your feedback, and we have added your request to our feature list. Rest assured, we are actively working towards supporting webp images in our future releases.
If you have any additional questions or concerns, please feel free to contact us anytime.
Best regards,
Hi @2cats
Yes, you can find the category setting under the display rules. Once you have the categories created you can go to POPUP>Edit> Display rules and select the catagrories from the drop down.
I hope this will help.
Regards
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] CSS issueHi @troyeccles
Hi, this is Bing. I’m sorry to hear that you are having trouble with your CSS being overridden by another plugin. This is clearly a plugin conflict. Please check if the plugin has options that overlap with other plugins. If yes, please disable it. If no, please send us a debugg.log file and we will review it.
Regards
Hi @mirina29
We are sorry to hear that you are facing issues.
Please kindly note that according to the WP Guidelines , questions regarding the Pro Plugin cannot be discussed publicly.Please get in touch with us directly.
Here’s the link https://help.popup-builder.com/en/, you will see an option to chat with us or send us an email.Regards
Thank you for reaching out, I will check this with the development team and update you.
Please let me know if @mirina29’s suggestions work for you.
Regards
I will check this with the higher support and update you. Please kindly note that according to the WP Guidelines , questions regarding the Pro Plugin cannot be discussed publicly.
Regards
Hi Nelson,
Yes, it is possible to make the fields filterable. Can you please confirm your Awesome Support, Custom Fields, WP and PHP versions.
Also, if you are a premium user please open a ticket with us for the timely assistance.
https://getawesomesupport.com/submit-ticket/
Regards
Hi @nummu4
I have checked it, and I can see it fits at the top of the page (The popup with red background).
Can you please mention the device you were checking on? Please send us the case here for better and timely assistance.
https://help.popup-builder.com/en/
Regards
Hi @mstudioil
Unfortunately, this is not possible currently. However, we can discuss this feature further to make a feature request for it. Please send us a message here.
https://help.popup-builder.com/en/
Regards
Thank you, we are investigating it and will update you soon.