Jawada

Hi @criticalcode

Thank you for reaching out. This issue has been fixed, and we have the beta version ready. If you like to get the beta version, We kindly request that you contact us directly for assistance. You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send us an email. We are here to help and will be happy to help you with any concerns you may have.

Hi @wkhayrattee

I deeply appreciate your patience and for sharing your experience with us. As a paid customer, your concerns are of the utmost importance to us, and I genuinely apologize for any delay caused by the lack of acknowledgment through our instant chat and email support channels. Your urgent matter should have received prompt attention, and I’m sorry for any inconvenience this has caused.

I want to assure you that your feedback is pivotal to our improvement efforts. We are actively addressing the issues and are committed to enhancing our support responsiveness. Your trust in our plugin is valued, and we are dedicated to ensuring a positive experience for you and all our customers.

In terms of our changelog activity, I understand your concern, and I assure you that we have an updated beta version available. The recent issue you encountered has been resolved, and we’re actively engaged in refining the plugin to align with the latest WP and PHP changes.

Furthermore, kindly drop us a message via our chat support channel. This will enable us to verify that your inquiry has been appropriately addressed.

Thank you for your understanding, and please know that your insights are incredibly valuable to us. If you have any further developments or questions, don’t hesitate to share. We’re here to support you.

Best regards,

Hi @sa1ntc

We have an open ticket from you on this. I will mark this thread as resolved. If you have any questions besides that, We are here to help and will gladly assist you with any concerns you may have.

Regards

Hi @adamwrethinkfirst

Please find the answers below.

1. Show Popup A on all pages of website – Yes
2. Button in Popup A, or top right “X”, is clicked. – Yes
3. Popup A closes – Yes
4. Wait 24 hours – (Can you please explain this)
5. Show Popup A on all pages of website instead of Popup A – Yes
6. Button in Popup B, or top right “X”, is clicked – Yes
7. Popup B closes – Yes.
8. Wait 24 hours
9. Repeat step 1 (Show Popup A)

I have answered your questions as per my best knowledge, however, for a better understanding I need further explanation of your requirements.

Please be aware that according to the  WP Guidelines , inquiries regarding the Pro Plugin cannot be addressed publicly. 

We kindly request that you contact us directly for assistance. You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send us an email. We are here to help and will gladly assist you with any concerns you may have.

Thank you,

Hi @uchristu

Thanks, yes, that is true currently we do not have the option to prevent popups from some specific pages; however, we have the option to show popups on specific pages instead of preventing them.

To achieve this, you can go to your popup and then scroll down to display the rules, select the display rules option available in the drop-down.

https://help.popup-builder.com/en/article/how-to-show-a-popup-on-a-specific-website-section-using-the-display-rules-1upyrpt/

I hope this will help if you need further help with it. We kindly request that you contact us directly for assistance. You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send us an email. We are here to help and will be happy to help you with any concerns you may have.

Regards

Hi @quetalfidbac

Can you please check if you have set the display rule for that specific page only?

You can go to Popup Builder > All popups> choose the desired popup and click on the edit (pencil) button. Scroll down to display rules and then check if any specific page is selected from there.

Regards

Hi @chiaraf221

Can you please send us the screenshot of the numbers here.

https://help.popup-builder.com/en/

I have checked the link and couldn’t see any number on it.

Please kindly note that according to the WP Guidelines , questions regarding the Pro Plugin cannot be discussed publicly.

Regards