Jawada
Forum Replies Created
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Hi @pederweb
I apologize for the delayed response. Thank you for contacting us and we appreciate your patience.
Could you please share the version of your current POPUP Builder? If you made any recent changes, it would help us identify the issue.
Also, We kindly request that you contact us directly for assistance in real-time, we have a dedicated chat/ticket forum for it. You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send us an email. We are here to help and will be happy to help you with any concerns you may have.
Regards
Hi @lauramark
We apologise for any difficulties you may be experiencing. Please be aware that according to the WP Guidelines , inquiries regarding the Pro Plugin cannot be addressed publicly.
If you are a premium user, we kinldy request you to open a ticket with us and share the information, like Awesome Support, PHP, WP, and your current Woocommerce versions, we will check it and assist you in the runtime.
https://getawesomesupport.com/submit-ticket/
If you have any questions, please let me know.
Regards
Hi @koullis
Please reach out to us through our contact page, and we’ll provide you with the beta version. Unfortunately, we cannot share the beta version here or update to the latest version until we are fully satisfied with the updates.
Best regards,
Thank you for reaching out. I am sorry I cannot provide a PHP snippet, We mainly support the plugin’s functionality and have a paid Custon fields Add-on for the awesome support. You may check it here.
https://getawesomesupport.com/documentation/awesome-support/custom-fields/
https://getawesomesupport.com/addons/custom-fields/
If you have any questions, please let me know.
Regards
Hi @rafagrafic
If you like to have the beta version, please contact us directly. You can visit the following link,
https://help.popup-builder.com/en/,
Regards
Hi,
This issue has been fixed and in the testing stage, if you like to have the beta version, please contact us directly. You can visit the following link,
https://help.popup-builder.com/en/,
Regards
Hi @vbulash
Certainly, the popup builder is compatible with mobile devices. Please feel free to reach out to us through out offical platform platform as it appears to be a unique issue related to the popup. We will investigate and resolve it accordingly.
You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send us an email. We are here to help and will gladly assist you with any concerns you may have.
Regards
Hi @basz85
Thank you for bringing this to our attention. This issue has been fixed and in the testing stage, if you like to have the beta version, please contact us directly. You can visit the following link,
https://help.popup-builder.com/en/,
Regards
Hi All,
Thank you for bringing this to our attention. This issue has been fixed and in the testing stage, if you like to have the beta version, please contact us directly. You can visit the following link,
https://help.popup-builder.com/en/,
Regards
Hi @branike
Thank you for bringing this to our attention. This issue has been fixed and in the testing stage, if you like to have the beta version, please contact us directly. You can visit the following link,
https://help.popup-builder.com/en/,
Regards
Hi @koullis
Thank you for bringing this to our attention. This issue has been fixed and in the testing stage, if you like to have the beta version, please contact us directly. You can visit the following link,
https://help.popup-builder.com/en/,
Regards
Hi @grorox
I have tested this, and it works for me as expected. The default and custom sound play when hovering or clicking. Can you please check if you are having a plugin conflict with the sound?
I have created a test here. As an example, you can hover or click on it to test.
https://wordpress-977724-3423927.cloudwaysapps.com/index.php/test-page/
I hope this will help. if you still need help, kindly contact us directly for assistance. You can visit the following link, https://help.popup-builder.com/en/
Regards
Hi @stosun
Thank you for reaching out. Unfortunately, it is not possible to display the statistical reports publically. However, you’ll be able to make the tickets public. Please check here,
https://getawesomesupport.com/addons/public-tickets/
Also, Although, currently we don’t have a feature to make the statistical data public, if you are interested, we can ask for custom development. If interested, please reach out us here.
https://getawesomesupport.com/contact/
Should you have any further questions, please let me know.
Regards
Hi @victaurus
Thank you for reaching out. Yes, the plugin is working and being used by thousands of users. Can you please share the broken demo link?
Regards
Hi Viktor,
Thank you for reaching out. Currently, it is not possible to hide the agent details; however, this sounds like an interesting feature and i will add this to the feature requests list.
If you are interested, I can also ask for a quote from the developers for its viability.
Regards.