Jawada

Hi @raymondwpsg

We are sorry to hear that you are facing issues.
We check your concern with the tech team, and this is what we have to share with you.
The issue is that on load popups do not work with ajax. When the URL of the page remains same while loading the page the popup is not working.
In this case, we would advise you to create on click popups, which will be fine with ajax.
Please note that you can create an onclick popups using Shortcodes and CSS Classes.
Please see below the needed instructions:
1. How to Open On click /On hover/On load Popup via CSS class
2. How to open On Load/ On Click /On Hover Popup via the Shortcodes

Regards,

Hi @sheling83

We apologize for the delay in response and are sorry to hear that you are having this issue, I have checked this on our side and it appears to be working as expected with the latest version of the plugin.

Please use the link provided (https://help.popup-builder.com/en/) to contact us directly. You’ll find options there to chat with us or send an email. If necessary, we may require more information to assist you with this issue, and our team will be available to help you promptly.

Regards

Hi @odisse,

Yes, it is possible, if the floating button is enabled, it will be shown on the page it is set for and the popup won’t show unless user clicks on the floating button.

I hope this will help. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!

https://help.popup-builder.com/en/

Sincerely,

Hi there,

We are sorry to hear that you are having this issue. This issue has been addressed in our last update and users with the older versions are experiencing this issue, we kindly request you to update the plugin to the latest version. The issue occurred to those sites who have multisite features enabled. 

Please also, check your custom JS/CSS menu under the popup and if you have any unknown code, please remove it. Also, please make sure you don’t have any unknown admin account on your site.

I hope this will help. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!

https://help.popup-builder.com/en/

Sincerely,

Hi @freakency,

We apologiese for the inconvenience. There can be a number of reasons for popup not working, it can be a combination of your settings for popup or any other factor. If you can share more inforamtion related to this we will be able to help you further.

We kindly ask you to reach out to us directly for support. You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

Regards

Hi @dumel

We apologize for the inconvenience this may have caused and the delay in response, we somehow missed your post here.

We kindly request that you contact us directly for assistance. You can visit the following link, 

https://help.popup-builder.com/en/, 

where you will find options to chat with us or send us an email. We are here to help and will gladly assist you with any concerns you may have.

Regards

Hello

Since we’ve already provided assistance with your inquiry and haven’t received a response from you in over two weeks, I’ll go ahead and mark this thread as resolved. If you have any further inquiries,or need assistance, feel free to reach out to us via our support portal. We’re here to help!

https://help.popup-builder.com/en/

Sincerely,

Hello

Since we’ve already provided assistance with your inquiry and haven’t received a response from you in over two weeks, I’ll go ahead and mark this thread as resolved. If you have any further inquiries,or need assistance, feel free to reach out to us via our support portal. We’re here to help!

https://help.popup-builder.com/en/

Sincerely,