Jawada
Forum Replies Created
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Hi @kira7
I’m sorry to hear about the issue you’re experiencing with our plugin. It’s definitely not the experience we want you to have. We take such reports seriously and want to ensure that our plugin works seamlessly for you.
Could you please provide us with more details about your setup? This would include information such as your WordPress version, plugin version, and any other plugins or themes you’re using that might interact with our ticketing system.
Additionally, if you can share any error logs or specific error messages you’re seeing when the issue occurs, that would be incredibly helpful for our team to diagnose and fix the problem.
Rest assured, we’ll do everything we can to resolve this issue promptly so that you can continue using our plugin without any disruptions. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Best regards,
Hi @arjanoskam
Thank you for getting in touch. User 2 cannot view the ticket created by User 1 directly. However, a solution is to utilize our Company Profile Add-on. This feature enables multiple users within the same company to access, view, and handle tickets associated with their company or organization.
I hope this will help, if you have any additional questions or need help, please let us know.
Regards
Thank you for reaching out, regrettably, it is not possible to attach the attachment with the New ticket notification. You must check the ticket on your WP Dashboard > Tickets.
If you want to check the emails and reply from your email, you can check our Email Support Add-on. With this add-on, you can reply directly by e-mail! Users can even create a new ticket and account by simply sending an email to your designated support address.
If you have any further questions, please let me know.
Regards
Hi,
Since the issue has been addressed, marking this thread as resolved. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!
https://help.popup-builder.com/en/
Sincerely,
Hi @blueelephantaustria @krpasan
Since we haven’t heard back from you for some time, i will mark this thread as resolved. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!
https://help.popup-builder.com/en/
Sincerely,
Hi @beatcore
Since the issue has been addressed, marking this thread as resolved. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!
https://help.popup-builder.com/en/
Sincerely,
Hi @cidcreative
Since the issue has been addressed, marking this thread as resolved.
If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!
https://help.popup-builder.com/en/
Sincerely,
Thank you for reaching out and I am sorry to hear that you are having this issue. Popup Builder is compatible with Divi theme and it works as it works with normal WP theme builders.
Could you please reach us directly by using the following link (https://help.popup-builder.com/en/) and share more information? You’ll find options there to chat with us or send an email. If necessary, we may require more information to assist you with this issue, and our team will be available to help you promptly.
Regards
Hi @sixorsrl
Yes, that is absolutely possible, please check the following documentation page for the help.
I hope this will help. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!
https://help.popup-builder.com/en/
Sincerely,
Hi @dimitris212
You can apply showing limitations to it, Please check the following link for help,
https://help.popup-builder.com/en/article/how-to-set-popup-showing-limitation-free-r2h1xv/
I hope this will help. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!
https://help.popup-builder.com/en/
Sincerely,
Hi @mikoooy0330
I believe this issue has been addressed through our live Chat Support.
If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!
https://help.popup-builder.com/en/
Sincerely,
Hi @calhas
We are sorry to hear that you are having this issue. This issue has been addressed in our last update and users with the older versions are experiencing this issue, we kindly request you to update the plugin to the latest version. The issue occurred to those sites who have multisite features enabled.
Please also, check your custom JS/CSS menu under the popup and if you have any unknown code, please remove it. Also, please make sure you don’t have any unknown admin account on your site.
I hope this will help. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!
https://help.popup-builder.com/en/
Sincerely,
Hi there,
We are sorry to hear that you are having this issue. This issue has been addressed in our last update and users with the older versions are experiencing this issue, we kindly request you to update the plugin to the latest version. The issue occurred to those sites who have multisite features enabled.
Please also, check your custom JS/CSS menu under the popup and if you have any unknown code, please remove it. Also, please make sure you don’t have any unknown admin account on your site.
I hope this will help. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!
https://help.popup-builder.com/en/
Sincerely,