• Resolved blueelephantaustria

    (@blueelephantaustria)


    Hello, I have created a pop-up yesterday and made multiple changes to it. On the last two changes (set the dimensions on responsive and change some texting), it won’t save anymore and shows an error message saying ‘there was a critical error on your website. Please check the admin mail adress of your website for more instructions.’

    Thanks, Marlene

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter blueelephantaustria

    (@blueelephantaustria)

    Hello again, I tried everything from deleting the plugin and re-installing it, I tried to change up a pop-up which always has worked before and save it. Nevertheless, whatever I do, it won’t save even a newly created pop anymore! Please let me know if you can help, otherwise I need to find another solution.
    Thanks, Marlene

    Hi, same here, how do I save the changes i make in the main option? there is no save option and auto save does not reflect my changes.

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi there,

    Thank you for reaching out and I am sorry to hear that you are having this issue. To address the issue we need more information as this might be a conflict with another plugin or there.

    We kindly request that you contact us directly for assistance. You can visit the following link, 

    https://help.popup-builder.com/en/

    where you will find options to chat with us or send us an email. We are here to help and will gladly assist you with any concerns you may have.

    Regards

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi @blueelephantaustria @krpasan

    Since we haven’t heard back from you for some time, i will mark this thread as resolved. If you require further assistance or have any additional questions, please don’t hesitate to contact us through our support portal. Our team is always here to help!

    https://help.popup-builder.com/en/

    Sincerely,

Viewing 4 replies - 1 through 4 (of 4 total)
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