W3 Total Cache – Page Cache

  • Resolved near03

    (@near03)


    2 years, 7 months ago

    Hello,

    I have a problem with the W3 Total Cache – Page Cache. When I activate a popup, it is not visible in the browser until I empty the cache. The same applies when I deactivate the popup again. The popup is only no longer visible when I empty the cache again.

    If I completely deactivate the page cache section in W3 total cache, popup builder works completely normally.

    Is there a solution to this problem so that the page cache can be reactivated and the popup works without having to constantly clear the cache?

    Thanks in advance for the help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jawada

    (@jawada)

    2 years, 7 months ago

    Hi There,

    I’m sorry to hear that you have a problem with the page cache and the popup visibility.

    This problem may occur because the page cache stores a static version of your web page that does not reflect the changes you make to your popup settings. Therefore, you need to clear the cache every time you activate or deactivate a popup, which can be inconvenient and time-consuming.

    I am sorry but i don’t have any direct solution for it, however, I have found this artilce and it might help you to fix the issue.

    https://creativeminds.helpscoutdocs.com/article/2662-general-support-troubleshooting-w3tc-w3-total-cache-compatibility

    Another solution is to exclude the popup pages from the page cache in W3 Total Cache settings. This way, the page cache will not affect the popup pages and they will always load the latest version. To exclude the popup pages, you need to go to Performance > Page Cache and scroll down to the Never cache the following pages section. There, you need to enter the URLs of the popup pages, one per line.

    I hope this helps. If you have any other questions or issues, please let me know. I’m here to assist you.

    Warm Regards

    Plugin Support Jawada

    (@jawada)

    2 years, 2 months ago

    Hello

    Since we’ve already provided assistance with your inquiry and haven’t received a response from you in over two weeks, I’ll go ahead and mark this thread as resolved. If you have any further inquiries,or need assistance, feel free to reach out to us via our support portal. We’re here to help!

    https://help.popup-builder.com/en/

    Sincerely,

Viewing 2 replies - 1 through 2 (of 2 total)

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