Dat Hoang
Forum Replies Created
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Thank you! We’re marking this as resolved since you reached out via the contact form.
Have a great day!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Error msg JsonParseErrorHi Bob,
Having difficulty when trying to activate Jetpack getting JsonParseError msg.
Can you please take some screenshots for us to show the issue? What’s the exact message? You can use this free app https://snipboard.io/
Checking your site, it looks like that you’re using Incapsula for your site. Can you reach out to your host (seems like Bluehost) and Incapsula, and ask them to check their security logs for any blocked requests to the https://your-domain.com/xmlrpc.php file on your site, using the
Jetpack by WordPress.comuser agent. They can also our IPs here:– https://jetpack.com/support/hosting-faq/#jetpack-whitelist
Hello,
It looks like that your site’s structure is a bit different from the normal.
While your site is loaded from https://your-domain.org.uk and plugins and themes are loaded normally https://your-domain.org.uk/wp-content, the WordPress core files are loaded from https://your-domain.org.uk/wp
We’ve updated our end to match these. Can you please try reconnecting Jetpack again and see if that helps?
If the issue is still there, please go to WP Admin > Settings, please let us know two values:
– Site Address (URL)
– WordPress Address (URL)That’s awesome news! We’re marking this thread as resolved.
Please start a new thread if you have any other issues with Jetpack.
https://wordpress.org/support/plugin/jetpack#new-postForum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] disable responsive videosHello,
And I’m assuming Code Snippets just appends the code to the end of that file anyway, right?
Most of the snippets added in functions.php files can work but that’s not true for all snippets. Technically, this is not true.
The main reason is about how WordPress loads its core files, then plugins, and themes (including functions.php). You can see this great article https://www.wpbeginner.com/wp-tutorials/how-wordpress-actually-works-behind-the-scenes-infographic/:
11. Load Active Plugins
17. Load Child Theme’s functions.php File
18. Load Parent Theme’s functions.php FileIn summary, “Code Snippets” is loaded earlier than functions.php files are. Therefore, this fact does matter sometimes.
We hope that clarifies your concern.
That said, we’re not going to troubleshoot why a specific snippet works with Code Snippets while it’s not working with functions.php. As it’s not what we provide support here.
I am marking this as resolved as the snippet is working with Code Snippets plugin. Please start a new thread if you have any other issues with Jetpack.
https://wordpress.org/support/plugin/jetpack#new-postThanks @rt4mntoss7.
Since you’re contacting us via our contact form as mentioned above, we’re marking this as resolved.
If possible, please include screenshots of what you see when trying to log in WordPress.org.
Thanks for giving us the update.
The issue is likely being caused by how Jetpack uses the WordPress cron system. If the issue happens, can you reach out to your host to have them check to see if cron is enabled and working correctly on your site?
Could you also check your site’s wp-config.php file, and let me know if cron is currently disabled? If it is disabled, you’ll see this bit of code somewhere in that file:
define( 'DISABLE_WP_CRON', true );Please remove this if it’s present.
Another thing you might try is installing this plugin:
https://wordpress.org/plugins/wp-crontrol/
… which should let you see if there’s anything wrong with your site’s cron system.
Hello,
As we understand, the issue happens with two conditions:
– Post is created with
Post by Emailfeature.
–Acceleratorfeature is activeWe’re checking the issue but it seems that you’re switching to use
https://mla8ju0pqxyc.i.optimole.com/? We’re seeing all of your images are starting with this site address.If you still want to troubleshoot this issue, please try to create another post with
Post by Emailand let us know its link. We will check our log to see if there is any issue with your email.Hello,
Can you please let us know specific image links that are not working?
We checked a few random images on your site and they’re all working. For example, this one:
– https://i0.wp.com/staging2.YOUR-SITE.org/wp-content/uploads/2017/07/fopstair.jpg
Hi,
Yes the same issue occurs with Safari as well as on different cell phone browsers.
Would you mind sharing us your browser name and version? You can visit this page get the info https://supportdetails.com/
I also kept Jetpack running and figured out I can just toggle off the commenters ability to login with Twitter, FB, Google, or WP. Not ideal, but at least I can still run the rest of Jetpack now.
Yeah, this is not ideal but it seems a way to go for now.
Hello,
Thanks your additional info.
We’re not able to replicate the issue on our end with the latest version of Jetpack, and WordPress. It seems that there is a conflict on your site between Jetpack Sharing feature and another theme/plugin.
I know it's less than ideal, but could you please try the following:
- Temporarily deactivate all the site's plugins except for Jetpack and clear your browser's cache. Then try checking this issue again. If the issue is no longer there, then we'll know that another plugin is conflicting here. You can re-enable your plugins one by one, trying to check this issue in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.
- If disabling plugins doesn't help, it may be the theme. Temporarily switch your theme to a WordPress default theme like Twenty Nineteen. Then try checking this issue again. If the issue is no longer there, then you know it's a problem with the theme, and you can reach out to the theme developer for a fix.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] disable responsive videosHello,
I want to turn OFF Jetpack’s responsive video thing, but there doesn’t seem to be a switch for it.
We’re not sure if this is a Jetpack feature or not. Can you please take some screenshots for us to show this? You can use this free app https://snipboard.io/
Searching Jetpack, tells me about an “option” but that page only shows me a bunch of code to add to functions.php to ADD the feature. But I never added that code to my functions.php – it’s not there, yet Jetpack is still doing its thing. So how do I turn it off?
Google returned some seemingly complicated code that removes it, but it was talking about block names and I have no idea what that’s about. Is it asking me to specify each instance I want to remove? I want it completely turned off, not selectively but universally.Where did you find these custom codes? Can you please share these links so we can understand what you’re trying to achieve.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Unable to connect JetpackThe domain is “mapped” to WordPress.com however it appears twice.
Checking on our end, we’re not seeing anything like this. More specifically, NO WordPress.com site is mapped
lars.kvisle.noorkvisle.no.I’m now unable to connect to Jetpack with my fresh install both from my WordPress-installation and from WordPress.com. I’m also unable to “release” the old version of lars.kvisle.no from WordPress.com What do I do to solve this?
Can you please follow this guide and disconnect the site you want? Then reconnect
lars.kvisle.no. Does that help?If not, we will instruct you to contact us privately then we can verify your ownership and disconnect these sites for you.
I tried looking at the page you mentioned. From glancing at the HTML source of this page, it does not look like a slideshow. Instead, you’re selecting it as a normal gallery.
Here is what I am seeing https://d.pr/i/DtNe36
Can you please double check this post in either Classic or Block Editors? Make sure that you’re adding these galleries as slideshow. We have a few guides:
– For Classic Editor: https://jetpack.com/support/tiled-galleries/
– For Block Editor: https://jetpack.com/support/jetpack-blocks/slideshow-block/Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Critical errorAt this point, we’d like to have a look at your site to try to figure out what’s happening.
Could you contact us via this contact form and mention this thread?
Feel free to leave a reply here after you submit the form above.
