Dat Hoang

We’re sorry to see that this fatal error happened to your site.

Regarding the Jetpack upgrade process, we sometimes see this issue with other customers. There are a number of reasons that an automatic update could fail. Jetpack is a large plugin, with many modules and language files. This can cause issues with some servers when using the automatic update.

To resolve this issue, Could you please try manually reinstalling Jetpack? To do so, download the Jetpack plugin here:

http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip

Then, log in to your site via FTP, and delete the existing Jetpack plugin folder. You should then be able to reinstall the plugin manually by following the instructions here:

Managing Plugins

I would strongly recommend that you make a complete backup of your website before trying this.

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Fyi – I do not get an email about this. What is causing this problem and how can I fix it? I can’t even deactivate or delete the plugin. Help!

The issue with email deliverability is more related to your hosting and email configuration. This is not a Jetpack issue. You can have a look at a few guides below:

– https://kinsta.com/blog/wordpress-not-sending-email/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/

Hello,

We’re happy to merge stats from your WordPress.com site to your new self-hosted site.

However, currently, these two sites belong to two different WordPress.com accounts.

Can you please reconnect Jetpack for this site https://lineamasondixon.it/ to the same owner account of your WordPress.com site?

You can follow up this guide https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack

After that, please get back to us so that we can verify this info and start the merge process.

Hello,

Thanks for your info.
blog_id of your site on our end has been changed from 67839597 to 187215589. Therefore, this issue happened.

We’re able to tweak our settings to fix this issue.

Would you please disconnect and then reconnect Jetpack on your site? You can follow these instructions to do that https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack

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In the future, if you work on testing/migrating your site, please use Development or Staging mode, or simply deactivate Jetpack in your testing sites. Please have a look at these documents too:

* https://jetpack.com/support/safe-mode/
* https://jetpack.com/support/development-mode/
* https://jetpack.com/support/staging-sites/

Thanks for more info. As we understand, Publicize is now sending posts to social networks, but its options do not display in the post editors?

Do you use any snippet to customize your site in functions.php?
This is also a conflict with another plugin/theme.

You can actually use the Health Check & Troubleshooting plugin to do some troubleshooting here. This is a tool that can be useful for debugging, though it does require an official default theme like Twenty Seventeen to be installed as well:

https://wordpress.org/plugins/health-check/
https://wordpress.org/themes/twentyseventeen/

Once you’ve installed and activated the plugin, you can go to Tools → Site Health:

• Select the Troubleshooting tab and then click Enable Troubleshooting to automatically disable all plugins and add a new Troubleshooting Menu item in the toolbar at the top of the wp-admin dashboard.
• From here, you can enable and disable plugins and change the theme for your site, but without affecting normal visitors to your site.

Could you try to use the Health Check plugin to enable only Jetpack and then run that test again? If those errors clear, then we’ll know that a conflict with another plugin is causing this.

You can then enable each plugin one at a time and try to replicate the error after each attempt.

If you can’t find a plugin, it may be the theme. Would you please try to switch the theme to one of the defaults to see if that helps?

Hello,

Currently, Jetpack connection on your site is good and you have only Jetpack as an active plugin. Do you see any specific error message when trying to connect Jetpack?

If possible, we suggest reconnecting your site again and let us know if the issue is still there https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack

In case, the issue is still there, we will need to ask you to submit your request to our ticket system, then look at your site directly.

The issue is that we’re not able to replicate the issue on our end. We need to have a look at your site.

As you do not want to post your site address here, please contact us via this contact form. Please include a link to this thread.

At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening.

Could you contact us via this contact form and mention this thread?

Also please use the WordPress Site Health feature to send us some more information about your site when contacting us in the form above?

To do so, follow these steps:

• In your WP Admin dashboard menu, click Tools, then select Site Health.
• Click Info at the top of the page.
• Click the ‘Copy site info to clipboard’ button

• Paste this information into your reply.

• This reply was modified 5 years, 4 months ago by Dat Hoang.