Facebook

Hi @jsgebo,

Thanks for getting in touch. Sorry to hear you’re encountering this issue.

I’ve taken a look at your page, and I can’t see the plugin code anywhere on it. Are you sure that the plugin is activated? Can I ask you to go through the setup process from scratch?

Thanks,

Facebook Team

Hi @us395,

You might need to go to the settings section of the plugin to setup and enable the plugin. In the recent version (v1.7) we have made some changes on the install flow and most likely that your website hasn’t adopted the latest flow.

Screenshot for more details. https://prnt.sc/upm6go

Regards,
Facebook Team

Hi @zeejayym,

Sorry to hear that. I’ve had a look at your site, and it appears that one of the classes in your site’s theme’s stylesheets is interfering with the rendering of the plugin.

In your theme’s main stylesheet file – style.css – you’ll find the following class at line 487:

iframe, video, embed {
    max-width: 100%;
    min-height: 100px;
    vertical-align: top;
}

Removing the min-height: 100px; style rule will fix the rendering of the plugin.

However, I recommend carrying out a check to ensure that this does not affect any other elements on your site. The affected element in this case is the iframe, so if you’d like to further isolate the change, you can actually split the class into two separate classes:

iframe, video, embed {
    max-width: 100%;
    vertical-align: top;
}

video, embed {
    min-height: 100px;
}

As long as your site does not feature any other iframes which must have a minimum height of 100px, then this should correct the issue with no further side-effects.

I’ll mark this as resolved, but feel free to reopen if you have any further issues.

Thanks,

Facebook Team

• This reply was modified 5 years, 7 months ago by Facebook.

Hi @psolera001,

Through the standard Page Inbox, unfortunately there is no way to differentiate conversations which come via the Chat plugin, or via your Page on Facebook. However, if you are using the Messenger API and Webhooks to handle the messages, there is an additional field – source – which is passed in the webhooks, indicating the origin of the interaction. You can read more about this field here: https://developers.facebook.com/docs/messenger-platform/discovery/facebook-chat-plugin/#detect

Hope this helps,

Facebook Team

• This reply was modified 5 years, 7 months ago by Facebook.

Hi @tristansalonga,

I’ve taken a look at your site, and the plugin appears to be loading fine for me. I’ll mark this as resolved, but please let us know if you’re still experiencing issues!

Thanks,

Facebook Team

Hi @zorbistore,

Thanks for the question. it seems like the plugin is now working correctly on your website. Let us know if you still have issues.

https://ibb.co/vPqNHgT

Regards
Facebook Team

HI @aaronchoo,

Thanks for the feedback. It should not auto scroll to the top when the plugin loads. Could you provide some screenshots/screencast showing this issue? We tried to repro it from https://time-curated.com/shop/ but can’t seem to encounter that auto scroll issue.

Regards
Facebook Team