• Resolved aaronchoo

    (@aaronchoo)


    Hi there,

    For some reason the Facebook chat plugin always causes the page to scroll to the top when it loads. This happens only on mobile however. Is there anyway I can disable this behavior?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Facebook

    (@facebook)

    HI @aaronchoo,

    Thanks for the feedback. It should not auto scroll to the top when the plugin loads. Could you provide some screenshots/screencast showing this issue? We tried to repro it from https://time-curated.com/shop/ but can’t seem to encounter that auto scroll issue.

    Regards
    Facebook Team

    Hi,

    I can reproduce the problem with the auto scroll at https://time-curated.com/shop/.

    Here are the steps:

    1. Load the page for first time.
    2. Slide down for example in the middle of the page
    3. Reload the page from that position
    4. When the page loads try to slide slowly the page.
    When the fb plugin loads at that moment it automatically send the scroll at the top

    This happens when I use mobile device and the user is sliding the page instantly after the page loads and the fb plugin is not loaded yet.

    I wish this information will help you to fix the issue.

    Thread Starter aaronchoo

    (@aaronchoo)

    Hi nilievski,

    Thank you for helping to clarify that the problem does indeed occur. Really appreciate your input.

    Looking forward to any further updates from the Facebook team.

    Thank you!

    Good news! Looks like the Facebook dev team has fixed the problem!

    Thread Starter aaronchoo

    (@aaronchoo)

    Indeed it appears the problem has been resolved with an update, thank you all!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Plugin scrolling to top of page on mobile load’ is closed to new replies.