Support » Plugin: The Official Facebook Chat Plugin » Duplicate messengers

  • steladraganova

    (@steladraganova)


    When I enable the messenger, on my page shows up 2 times, it looks like it duplicate. Is it a bug?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Facebook

    (@facebook)

    Hi @steladraganova,

    Could you provide us with your website URL so we can take a look? Duplicates are usually caused by double installation (adding the setup codes twice) or conflicting plugins.

    Regards
    Facebook Team

    steladraganova

    (@steladraganova)

    Plugin Author Facebook

    (@facebook)

    Hi @steladraganova,

    Thanks for the details. Let us look into this issue.

    Regards
    Facebook Team

    Plugin Author Facebook

    (@facebook)

    Hi @steladraganova,

    It looks like you might have installed the plugin twice (once via the WordPress plugin and the other one directly copy pasting the setup code from FB page settings). We recommend that you remove one of the setup code and that should resolve your issue.

    Regards
    Facebook Team

    steladraganova

    (@steladraganova)

    Hi @facebook,
    I added it only from the code part. I don’t have the plugin.

    Plugin Author Facebook

    (@facebook)

    Hi @steladraganova,

    As this is a review forum for the plugin (and your review and rating are ostensibly about the plugin), our natural recommendation would be to remove the code, and install the plugin. This way we can assist you if there are any issues with the plugin.

    Please let us know if this addresses your issue.

    Thanks,
    Facebook Team

    • This reply was modified 3 weeks ago by Facebook.
Viewing 6 replies - 1 through 6 (of 6 total)
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