Facebook

Hi @anrkist,

Thanks for the great review and kind feedback. We’re so glad to hear you and your clients are getting value from the plugin.

To your point about larger businesses and sales funnels, it is true that the Page Inbox itself is not primed to serve larger-scale use-cases – howvever, using the Messenger developer platform (https://developers.facebook.com/docs/messenger-platform/), it is possible to build a custom solution to essentially bypass the Page Inbox and manage messages in whichever way the business requires. Many larger organisations have had success deploying their own multi-agent platforms on top of Messenger Platform, and use features such as Handover Protocol (https://developers.facebook.com/docs/messenger-platform/handover-protocol/) to switch threads between automated flows, and human customer care agents.

That said, your feedback is valuable for the team, and will definitely be taken into consideration as we continue to develop the plugin.

All the best,

Facebook Team

Hi @tigerlt,

You can change the default display language in the setup process. Please go through the installation process one more time, and select the desired language there. You do not need to modify any of the plugin’s files.

Hope this helps,

Facebook Team

It’s not showing up for me, I’m afraid 🙁

Can I ask you to go through the setup process from the beginning again, and let me know if this solves the issue?

Thanks,

Facebook Team

This support forum is for the standalone Chat plugin, so unfortunately I wouldn’t know how to advise on this issue. It might be better to post in the support forum for the Woocommerce plugin, for advice regarding this.

Facebook Team

Hi @hek1980,

In order to deactivate the Chat plugin, you can simply click on the “Deactivate” link in the “Installed Plugins” section of your WordPress admin dashboard. You can also remove the plugin folder & files from the wp-content/plugins folder in your installation.

Hope this helps,

Facebook Team

• This reply was modified 5 years, 3 months ago by Facebook.

Hi @rebuys,

Please be aware that your Page will not appear in the dropdown if:
1) It has any restrictions set (age; location).
2) It is unpublished.

You will also need to hold an administrator role on the Page, for it to appear as a selectable Page.

Does this address your issue?

Facebook Team

Thanks for reporting! This should now be fixed. Apologies for any inconvenience caused.

Facebook Team

Hi @misterbirra,

There’s no native functionality to achieve what you’re describing – you would need to write some custom JavaScript depending on your exact needs.

Hope this helps,

Facebook Team