Support » Plugin: The Official Facebook Chat Plugin » Error message: “this message didn’t send”

  • I have configured the plugin with app id via fb app developer and can’t get the plugin to send message, keeps showing error message:
    “this message didn’t send”

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Facebook

    (@facebook)

    Hi @henkisdabro,

    I’ve had a look at the website you shared, and I can’t see the Chat plugin installed on there. Is that the correct link?

    Facebook Team

    Thread Starter henkisdabro

    (@henkisdabro)

    Yes it is installed there. Perhaps you may need to accept the GDPR and give consent for the plug-in to be allowed to load.

    Plugin Author Facebook

    (@facebook)

    Thanks, I can see it now. We’re investigating this problem, and I’ll update you here.

    Facebook Team

    Thread Starter henkisdabro

    (@henkisdabro)

    Thank you! I in fact mentioned this problem to the FB tech support via my FB Agency partnership support channel, but they directed me here for further help, really hoping we can find a solution!

Viewing 4 replies - 1 through 4 (of 4 total)
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