Support » Plugin: The Official Facebook Chat Plugin » Can’t attach image files.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Facebook

    (@facebook)

    Hi @ella5588,

    Sorry to hear you’re encountering an issue. Would you be able to share a URL of the site where you’re experiencing this problem? Also, could you provide more details on what you mean by “can’t attach”? What happens when you try to attach and send a file in your conversation?

    Thanks,

    Facebook Team

    Thread Starter ella5588

    (@ella5588)

    Hi,
    My website https://phaiperfectchem.com/
    Attach Files could not be sent “This file couldn’t be uploaded. Please try again.”

    Thank you.

    Plugin Author Facebook

    (@facebook)

    Thanks very much for reporting. This is indeed a bug and we are working on addressing it. I will update you as soon as we have a resolution.

    Facebook Team

    Hi,
    I have the exactly same issue too, any solutions?

    Plugin Author Facebook

    (@facebook)

    Hi all,

    This has now been fixed. You should be able to send attachments now without difficulty. Please bear in mind that Pages and users classified as being within the EEA are currently restricted from sending attachments (https://developers.facebook.com/docs/messenger-platform/europe-updates).

    Apologies for any inconvenience caused.

    Facebook Team

Viewing 5 replies - 1 through 5 (of 5 total)
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