deathlynotes

Hey @dirkklostermann

Jetpack relies on the xmlrpc.php file to connect with our systems. Right now, it looks like something is blocking that connection, causing Jetpack to disconnect.

I’d suggest contacting your hosting provider and having them search into security logs for any blocked requests from our servers. Our requests look like the following:

– **File:** https://langohrwelt.com/xmlrpc.php?for=jetpack
– **User-agent header:** Jetpack by WordPress.com
– **IPs:** https://jetpack.com/support/how-to-allowlist-jetpack-ip/

Let me know if you have any questions.

My best regards,

Michelle

Please ask them to allowlist the IP addresses listed above.`

Hi @spa3212

It’s not on our roadmap now, but you’re welcome to add it as a suggestion here:

* https://github.com/Automattic/jetpack/issues/new?template=feature_request.md

Our team will take it into account when discussing new features and improvements for the plugin 🙂

Thank you!

Hi @ataubin

The Jetpack Extra widgets are not working on your end because your site is not connected to the Jetpack systems correctly.

While debugging your site, the system shows an error: Invalid response code: 429.

The HTTP 429 Too Many Requests response status code indicates the user has sent too many requests in a given amount of time (“rate limiting”).

You need to contact your hosting support once more and ask them to fix it for you.

Then, contact us back to check your Jetpack connection.

Let me know if you have any questions.

My best regards,

Michelle

Hey

Please contact us via this contact form with a list of domains you want to remove from your WordPress.com account and we will remove them for you.

If you prefer, you can send the list here and we will provide the removal.

Let me know if you have any questions.

My best regards,

Michelle

Hi @delaitec

I tested your request on my end and it worked, I deactivated the options on Jetpack Settings – Media and loaded the WordPress Settings – Media, and the options were not activated on WP Media.

This could be a browser cache issue or something that you have installed on your site that is causing the options to be activated.

Some issues that you encounter with your WordPress.com blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.

Here is our support doc that explains how to fix these issues: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

There may be something else installed on the site that’s causing problems. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.

I know it’s less than ideal, but could you please try the following:

– Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache.
– Then check your media options again. If it shows as deactivated on WP Media, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, check your media options again in between until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.

If disabling plugins doesn’t help, it may be the theme.

– Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then check your media options again. If it shows as deactivated on WP Media, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.

Let us know how that goes.

Hi @jeanclaudedivet1955

I am afraid our support scope doesn’t cover your request.

You can hire a WordPress Expert to help you.

You can search for development help in a variety of places — here are a few to start:

* https://jobs.wordpress.net/
* https://jetpack.pro/
* https://codeable.io/
* https://www.fiverr.com/categories/programming-tech/wordpress-services

Let me know if you have any questions.

• This reply was modified 4 years, 2 months ago by Steven Stern (sterndata).
• This reply was modified 4 years, 2 months ago by Steven Stern (sterndata). Reason: removed ref= on codeable link

Hi @detroitwidget

If you want to open a single image in the lightbox, you can use the Attachment option.

But if you want to load the whole gallery, you don’t have to set the image’s link, just add them to the gallery and the Carousel will open the lightbox for the whole gallery.

I hope it clarifies your question.