deathlynotes

Hello there,

I am glad to help!

Regarding your request, I checked the connection between Jetpack systems and your site and there is an error on it.

I see that your site is behind Cloudflare (a CDN and DDoS protection service), which may be contributing to this issue. Can you please try pausing Cloudflare as described here?

https://support.cloudflare.com/hc/en-us/articles/203118044#h_8654c523-e31e-4f40-a3c7-0674336a2753

After you’ve paused it, try again to see if the issue persists.

Let me know if you have any questions.

My best regards,

Michelle C

Hello,

Even if the debugger tool reports a healthy connection with your site, the REST API is being blocked on the Jetpack plugin, returning a 403 unauthorized error API calls to this blog has been disabled. The xmlrpc.php endpoint is being blocked at your server’s end.

Can you reach out to your host and ask them if they have any blocks or limits on your XML-RPC.php file?

It’s also worth adding the Jetpack IP addresses to the hosting whitelist. The full IP range can be found at the bottom of this page:

https://jetpack.com/support/hosting-faq/

We recommend you to contact the hosting support and request to unlock the xmlrpc.php file, after they fix it, flush your browser and site cache and let us know if the issue persists.

Hello @christinajonson

Could you share the site URL, so we can take a look for you, please?

Let me know if you have any questions.

My best regards,

Hello @miammiex

Could you confirm the URL where the issue is occurring, please?

Do you have Jetpack Boost enabled? Which are the setting options you enabled?

And could you confirm if you tested the issue using another theme activated, please? Which theme?

We will check the issue for you.

Let me know if you have any questions.

My best regards,

Hello @suspire
Thank you for your kind words.
We really appreciate you taking the time out to share your experience with us.
We look forward to working with you again in the future!
=)

Hello @olegbaben

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences with our team.

I’m glad we were able to meet your expectations!

Best,

Michelle Paese
Customer Support Specialist – Visual Composer Website Builder

Hello @markonovak

Visual Composer Website Builder and WPBakery Page Builder are two independent products. Saying that they can’t be simply replaced one by another.

You are referring your message to the WPBakery Page Builder plugin. WPBakery Page Builder (our former Visual Composer Page Builder) takes care of the content part, while the Visual Composer Website Builder (our new product) aims to offer solutions for the creation of the whole website (ex. add logo and menu elements).

– Regarding Design Options, Visual Composer Website Builder offers a lot more features and libraries compared with WPBakery Page Builder.

– Regarding elements and templates, we have our Visual Composer Hub, offering premium class elements and templates with regular updates and new elements.

Right now, you can try Visual Composer free at visualcomposer.com. If you want to use Visual Composer in its full potential, we recommend you an upgrade to the Premium version, turning it in an all-in-one tool to manage your WordPress site.

But if you are looking for the WPBakery plugin, please access https://www.wpbakery.com or https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431

More info about the difference between the plugins you can find in here: https://visualcomposer.com/docs/faq/visual-composer-website-builder-vs-wpbakery-page-builder/