Hi there, @ecompower,
Could you post your site URL here, so I can have a look?
If you want it to remain private, you can also contact us via this contact form:
Contact Support. Thanks!
Here is one. It is repeatable, on every site I tried this on.
https://justwideman.com/wp-admin/admin.php?page=jetpack-boost
Hi @ecompower
There may be something else installed on the site that’s causing problems. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.
I know it’s less than ideal, but could you please try the following:
– Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache.
– Then Refresh the Jetpack Boost score again. If the score increases, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, Refresh the Jetpack Boost score in between until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.
If disabling plugins doesn’t help, it may be the theme.
– Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then Refresh the Jetpack Boost score again. If the score increases, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.
Let us know how that goes.
Hi there,
It has been more than one week since we have heard from you, so I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.
