deathlynotes

Hello @john1271

I checked our systems, and all of the posts you published were automatically shared on Facebook before today.

Note that your Facebook connection was deleted on May 9th, 2022, and at this moment, your site is not connected to Facebook.

Sometimes, the connection between Facebook and Jetpack might get disconnected.

Not to worry, you can follow these steps to disconnect and reconnect your Jetpack to Facebook.

Please do the following, in this specific order:

1 – Access your site [**Dashboard → Tools → Marketing → Connections**](https://wordpress.com/marketing/connections/). Look for your social media connection and click on the ‘**Disconnect**’ button.

2 – Disconnect your Jetpack, using these [**instructions**](https://jetpack.com/support/disconnect-jetpack-sites/)

3 – Remove WordPress from your allowed Applications on your social media account(s).

* You can revoke your Business integrations at https://www.facebook.com/settings?tab=business_tools&ref=settings
* You can revoke the access at https://twitter.com/settings/connected_apps
* LinkedIn’s instructions for revoking app access https://www.linkedin.com/help/linkedin/answer/1207/third-party-applications-data-use?lang=en

4 – Reconnect your Jetpack using these [**instructions**](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)

5 – Reconnect your social media profile(s) at [**Dashboard → Tools → Marketing → Connections**](https://wordpress.com/marketing/connections/). Look for your social media connection and click on the ‘**Connect’ button**’.

Then, make a test post and see if it was shared on your social channels.

Regarding the posts that were shared already, Publicize doesn’t have permission to remove them after being published on Facebook. In this case, I recommend you to contact Facebook support because it looks like a moderation behavior from their end.

Let me know if you have any questions.

My best regards,

Michelle

Hi @hakimianweb

If you experience unwanted behavior when you defer JS with Boost, it could be that the affected functionality relies on the JavaScript files being in a certain order or being made available to the page as soon as possible.

In such cases, you can tell Jetpack Boost not to defer those specific files by adding the attribute data-jetpack-boost=”ignore” to the script tag.

E.g. <script data-jetpack-boost=”ignore”>

Let me know if you have any questions.

My best regards,

Michelle

Hi,

Since the issue is being addressed via our Helpdesk, I am closing the issue.

Let me know if you have any questions.

My best regards,

Michelle

Hello @sngbio

The issue you are facing is related to WordPress + Hosting services.

The best place to find general WordPress help is through the forums at WordPress.org. You’ll need to register a username and password to post there:

– http://wordpress.org/support

This guide may also be helpful when posting in the forums:

– http://www.wpbeginner.com/beginners-guide/how-to-properly-ask-for-wordpress-support-and-get-it/

You can reach your hosting support for further assistance with the redirection issue.

Let me know if you have any questions.

My best regards,

Michelle

Hi @kindnessgc

As you can see here, your DNS is not pointed to WordPress.com servers.

I checked your WordPress.com account to this domain, and there is no subscription under your username or the domain.

I recommend you contact SiteGround support since your DNS is pointed to them and check your hosting subscription status.

Let me know if you have any questions.

My best regards,

Michelle

Hi @mxpfeifer

I checked your domain, and it is loading the main domain, but the Jetpack is connected to a subfolder. This could cause the issue you are seeing.

Could you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

1. Go to the **Jetpack** menu in your WP-Admin dashboard
2. Scroll down to find the _Connections_ area.
3. Click _Manage site connection_.
4. Click **Disconnect** and follow the prompts to complete the disconnection process.
5. Click the **Set Up Jetpack** button to connect your site to WordPress.com again.

This handy guide explains the full process in more detail:

* [How to reconnect Jetpack]

Note that your site is not being served via SSL; your connection to the site is not secure. I recommend you contact your hosting services and ask them to install the SSL certificate on your site. All the browsers require SSL now to display sites correctly.

Let me know if you have any questions.

My best regards,

Michelle

Hi @7336jeremy

Could you please give us some examples of the error you are having in your cached WebP images?

I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this email. It works with Chrome and Firefox.

Let me know if you have any questions.

My best regards,

Michelle

Hi @consumerista

I made some tests on your site and there is something installed on the site that’s causing problems.

The best way to find out if something is interfering is to test for a theme or plugin conflict. You can do that by following these steps:

* **Temporarily deactivate all plugins except Jetpack, and [clear your browser’s cache](https://wordpress.com/support/browser-issues/#browser-cache).**

Then try to subscribe on your site again using another email. If your Subscription works, then you know another plugin is conflicting here.

You can reactivate plugins one by one, subscribing with different emails after each one to discover which plugin is causing the problem. You can leave that plugin deactivated and/or contact whoever makes that plugin for help resolving the issue it’s causing.

* If deactivating plugins doesn’t help, it may be your theme. **Temporarily activate a default WordPress theme like [Twenty Twenty-One](https://wordpress.org/themes/twentytwentyone/).**

Then try to subscribe on your site again using another email.If it works, then you know it’s a problem with the theme. You can contact whoever makes the theme for help resolving the issue it’s causing.

Let me know if you have any questions.

My best regards,

Michelle