deathlynotes
Forum Replies Created
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Hi @tonyurwin
I added your confirmation about images at https://github.com/Automattic/wp-calypso/issues/62994.
You can subscribe for notifications at this GitHub link to receive our updates on the fix.
Let me know if you have any questions.
My best regards,
Michelle
Hi @tonyurwin
We can check it for you when the new posts are published.
Just contact us here and we will take a look for you.
Hello @vviplhvn
I notice you have Cloudflare on your site.
Please, could you check if you have:
– WAF Enabled
– Cloudflare Static Cache (Page Cache) EnabledThese modules can interfere with Jetpack Boost.
Deactivate them and try to generate your Critical CSS again.
Let me know if you have any questions.
My best regards,
Michelle
Hey @sevenlessons
I can help you reset your stats. Please note this will completely reset all stats, as it’s not possible to reset them only for a specific time period. This is also a back and forth process, which involves the following:
Disconnect Jetpack on your end then gets back in touch so I can begin the next step in the process.
I’ll start the process to remove your prior stats data.
I’ll let you know when that is done and you can reconnect Jetpack. Once the process has been completed, your stats will be completely reset.If you can confirm you want the stats to reset, please contact us via this contact form, disconnect Jetpack and let us know so we can initiate the reset process for you.
Let me know if you have any questions.
My best regards,
Michelle
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Cache ImagesHey @yoyokhan
I checked the site and the Blogger images are showing correctly on your end.
Some issues that you encounter with your WordPress.com blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.
Here is our support doc that explains how to fix these issues: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
Let me know if you have any questions.
My best regards,
Michelle
Hi @murilofaria
Could you please post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!
Hello @vlavur
Could you confirm if your Jetpack has the Site accelerator activated on your site, please?
You can know more about it here. I recommend you to reactivate your Jetpack and check if deactivating the option to enable Site Accelerator show your images.
We need your Jetpack activated in order to check what is happening with your images, could you re-activate it and contact us back, please?
Let me know if you have any questions.
My best regards,
Michelle
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] My domain is not connectingHello @vijayrajesh
An internal server error indicates that something crashed on your server when trying to load the page.
The good news is that these errors are typically logged by your server, and if you can find the exact error, we can hopefully figure out what’s going wrong.
Can you access your site’s error logs and send us any fatal errors that occurred around the time you saw the problem?
If you’re not sure how to access them, your hosting provider will be able to help find them.
Let me know if you have any questions.
My best regards,
Michelle
Hey @ascend2glory
By default, WooCommerce includes Publicize support and your new products will be auto-posted to your social media accounts.
You can disable this functionality by adding the following code snippet:
add_action('init', 'woo_publicize_remove'); function woo_publicize_remove() { remove_post_type_support( 'product', 'publicize' ); }Let me know if you have any questions.
My best regards,
Michelle
Hi @tastymouse
As you can see here, you need to create your own portfolio projects.
You can find the whole customized options for your shortcode here.
Your code should look like this:
[portfolio columns=1 display_types=true display_tags=false display_content=false]Let me know if you have any questions.
My best regards,
Michelle
Hello @vintageman
As my colleagues said, this is not a Jetpack feature.
I believe you will need to check your other plugins’ functionalities and see if you find again the setup you mentioned.
When you have more information about it, please contact us with screenshots and we will take a look for you.
I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this email. It works with Chrome and Firefox.
Let me know if you have any questions.
My best regards,
Michelle
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Trouble entering Safe ModeHi @studio32uno
You can activate the safe mode.
More information at https://jetpack.com/support/safe-mode/
Let me know if you have any questions.
My best regards,
Michelle
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Permanent errorHey @sagradtic
Could you please post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!
The Email template was changed to match new design trends and better practices, like better reading for people with disabilities and a clear code to improve speed.
We understand that new changes are, sometimes, hard to get used to, but the new email layout is better for you and your users.
Since your other concerns are being addressed via Support, I am closing this ticket.
Have a nice day.
Hello @woodcrafter66
Could you share a screenshot of the issue you are facing, please?
I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this email. It works with Chrome and Firefox.
Let me know if you have any questions.
My best regards,
Michelle