deathlynotes

Hi @anglersreel

Could you share a screenshot with the error or the page URLs where it is occurring, please?

I navigated on your site, and all the images are showing at the right places on my end.

I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this email. It works with Chrome and Firefox.

Let me know if you have any questions.

My best regards,

Michelle

Hi @davewsovn

The CDN needs the images set correctly on your Media Library. If you remove them from the library, the error We cannot complete this request, remote data could not be fetched will occur.

At least, as you have described it, your issue doesn’t seem to be related to Jetpack CDN, but it looks like WordPress cannot gather the images from the Media Library folders right now.

The best place to find general WordPress help is through the forums at WordPress.org. You’ll need to register a username and password to post there:

Support Forums

This guide may also be helpful when posting in the forums:

http://www.wpbeginner.com/beginners-guide/how-to-properly-ask-for-wordpress-support-and-get-it/

Let me know if there’s anything Jetpack-related that I can help with.

Hi @songsta

Could you list the domains you need to remove from the Jetpack systems, please?

If you want it to remain private, you can also contact us via this contact form. Please include a link to this thread if you choose to reach out directly.

Thanks!

Hi @al3ilm

The best way to find out if something is interfering is to test for a theme or plugin conflict. You can do that by following these steps:

**Temporarily deactivate all plugins except Jetpack, and [clear your browser’s cache](https://wordpress.com/support/browser-issues/#browser-cache).**

– Then, check if the error occurs again. If not, then you know another plugin is conflicting here. You can reactivate plugins one by one, checking if the error occurs after each one to discover which plugin is causing the problem.

You can leave that plugin deactivated and/or contact whoever makes that plugin for help resolving the issue it’s causing.

If deactivating plugins doesn’t help, it may be your theme.

**Temporarily activate a default WordPress theme like [Twenty Twenty-One](https://wordpress.org/themes/twentytwentyone/).**

– Then, check if the error occurs again. If not, then you know it’s a problem with the theme.

You can contact whoever makes the theme for help resolving the issue it’s causing.

Let me know if you have any questions.

My best regards,

Hi @aladm1

Your error is not related to the Jetpack, but plugin google-listings-and-ads.

The plugin is causing a crash on Jetpack, crashing your site.

I recommend you contact your hosting support and ask them to remove the folder google-listings-and-ads inside your /plugins/ folder.

This way, you will be able to check your site again and reinstall the plugin after everything is connected and working.

Let me know if you have any questions.

My best regards,

Michelle

Hi @digitaltrustbuilders

The image you sent attached indicates that the WP.com login option is activated.

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

Hi @wildcloud

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form.

Please include a link to this thread if you choose to reach out directly.

Thanks!

Hi @pixel8383

I’d suggest contacting your hosting provider and asking them to check their security logs for any blocked requests to the xmlrpc.php file on your site, using the Jetpack by WordPress.com user agent.

You can also ask them to allow our IP addresses listed here:

* **https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/**

Please note that these IP addresses could change (or more could be added) at any time, which could break your connection to Jetpack. For this reason, we discourage allowing specific IPs, although it may be the only option with some hosts.

Let me know if you have any questions.

My best regards,

Michelle