I checked on my other blog and the e-mail-only subscribers are receiving new content. Same theme, same plugins, same server, etc., so the issue is unique to my current one.
There also seems to be an error when users try to subscribe via e-mail using the contact form.
Hi @consumerista
You mentioned having issues with your email-only followers as they’re not receiving any emails when a new post is published.
As a first step, can you confirm that you are publishing these posts through the admin account that connected Jetpack on your WP-Admin dashboard?
It’s also worth noting that the subscription feature only works with newly-published posts, and not those that were previously published privately, and not those that were updated to a newer publish date. I’ve also found that you had the Duplicator plugin activated; posts that are generated through it would likely not send a notification. Could you confirm whether these are the cases of your posts?
To troubleshoot this, I’d suggest reconnecting as explained in our guide:
https://jetpack.com/support/reconnecting-reinstalling-jetpack/
You can then temporarily disable the WP Fastest Cache and Heartbeat Control by WP Rocket plugins and try to resubscribe using the form.
Let us know how this goes.
Hello. I think when they set up my site they synced my main domain with the mydomain.wordpress.com version. I just disconnected Jetpack, and when I go to reconnect, it keeps redirecting me to the mydomain.wordpress.com, even when I manually change the URL from this to just mydomain.com https://wordpress.com/plans/mydomain.wordpress.com
I wonder if this arrangement affected e-mail somehow for e-mail-only subscribers?
The stats have been syncing on my mydomain.wordpress.com and mydomain.com. The mydomain.wordpress.com is also listed as my “primary site” on wordpress.com, because my domain is hosted elsewhere, even though it was purchased through wordpress.com Not sure if these things have any effect at all, just small differences between the site of mine that is working and the one that isn’t.
To answer your question, yes I’m aware it only works on new posts, and none of the posts were made using duplicator. I was also publishing them through the dashboard on my main domain which was connected to Jetpack. The e-mails are getting sent on new posts for wordpress.com subscribers; the e-mail-only ones are what are giving me issues.
I disconnected Jetpack and reconnected again to my WordPress email. Everything is as it was before. I sent out another test e-mail and it was e-mailed to the wordpress.com subscribers but not the e-mail only subscribers.
FYI, this is the end of the URL it redirects me to when I try to “Subscribe” using the subscribe form: form https://mydomain.com/follow-etc/?subscribe=error#subscribe-blog-1
Here is the live link of the subscribe form: https://tinyurl.com/mv7ru6p5
Another piece of info. The “follow” form IS working on my mydomain.wordpress.com That site is private, but some version of Jetpack is connected. It also doesn’t have the stats for e-mail subscribers synced, so the amount of subscribers is single digits, even though the “Site Views” is updated when I click on it in the WordPress.com control panel.
FYI, I got SMTP set up per the recommendation of my host, but that did not solve the problem. (My host spent like an hour troubleshooting this one with no luck.) We disabled/deleted reinstalled, uninstalled other plugins, etc.
I will add that I noticed Jetpack “contact form” wasn’t working on either of my sites a few weeks ago (no emails being sent), and I switched both of my sites to WPForms. I suppose the issue with E-Mail subscriptions may be related (?) but it’s only happening on one of my sites.
I also notice that the “Blog Subscriptions (Jetpack)” widget and the Jetpack “Forms” are not working despite me having “Extra Sidebar Widgets” and “Contact Form” enabled. I have to use the shortcode to get the Subscription form to show up, which isn’t a problem I guess.
Jetpack just seems really buggy rn for some reason.
Hi there, @consumerista,
I tried to subscribe as well and I got the same error. I then noticed that there are some pending invitations that have never been confirmed, some were very very old. I removed them to shorten the pending queue, but I was still unable to subscribe.
I then noticed that you also have a MailPoet signup form on the same page: even if it’s unlikely, can you try temporarily deactivating it and then using a different email address to try subscribing again?
Can you also confirm that email-only subscribers not getting any updates have not subscribed to the MailPoet form instead?
I added the MailPoet yesterday because the Jetpack wasn’t working even after troubleshooting for hours. The MailPoet plugin isn’t the issue.
Thanks
Hi @consumerista
I made some tests on your site and there is something installed on the site that’s causing problems.
The best way to find out if something is interfering is to test for a theme or plugin conflict. You can do that by following these steps:
* **Temporarily deactivate all plugins except Jetpack, and [clear your browser’s cache](https://wordpress.com/support/browser-issues/#browser-cache).**
Then try to subscribe on your site again using another email. If your Subscription works, then you know another plugin is conflicting here.
You can reactivate plugins one by one, subscribing with different emails after each one to discover which plugin is causing the problem. You can leave that plugin deactivated and/or contact whoever makes that plugin for help resolving the issue it’s causing.
* If deactivating plugins doesn’t help, it may be your theme. **Temporarily activate a default WordPress theme like [Twenty Twenty-One](https://wordpress.org/themes/twentytwentyone/).**
Then try to subscribe on your site again using another email.If it works, then you know it’s a problem with the theme. You can contact whoever makes the theme for help resolving the issue it’s causing.
Let me know if you have any questions.
My best regards,
Michelle
