Plugin Support
Cara
(@dcka)
Hi, @muddephotography!
That is very strange. Can you try removing columns=”4″ from the shortcode? By default, the columns are already set to 4.
Alternatively, instead of a shortcode, you may want to look into using WooCommerce Blocks. If you’re interested, we have more on that here:
https://docs.woocommerce.com/document/woocommerce-blocks/
/edit
I just noticed something after posting! columns=”4″ is using different opening and closing quote marks. If removing it completely doesn’t help, can you try replacing it with columns="4"?
Plugin Support
Cara
(@dcka)
Hi, @twinkling!
By default, the core WooCommerce software operates on a single site language. If you want to add multilanguage functionality to your site, you would want to use a plugin like WPML.
Are you already using a multilanguage plugin on your site?
Hi, @umbrellacover!
This is the plugin you’re referring to, is that right? Advanced Dynamic Pricing for WooCommerce
Can you let us know how you’re using WooCommerce Blocks on your site? For instance, which block is the Advanced Dynamic Pricing plugin not working with?
To be clear, however, we don’t have explicit compatibility with Advanced Dynamic Pricing for WooCommerce. Your issue will likely be best addressed by the Advanced Dynamic Pricing developers here: https://wordpress.org/support/plugin/advanced-dynamic-pricing-for-woocommerce/
Hi, @boppar!
I have a couple more suggestions for you to try.
First, can you see if disabling the OMGF plugin helps? I see it’s for optimizing Google Fonts, but it may be having an effect.
Second, you mentioned not yet trying the Regenerate Thumbnails plugin. Even if you haven’t added any new images, changed thumbnail sizes, or switched themes, it would still be worth trying. We’ve seen it work for other stores in similar situations before.
Also, I see you have Code Snippets. Can you please check if you might have any snippets affecting images?
Plugin Support
Cara
(@dcka)
Hi, @keithshang!
However, since I have set up as automatically create an account for new shoppers, then it makes sense that the order should appear in their account.
Can you please share with me your settings under WooCommerce > Settings > Accounts & Privacy?
The reason I ask is that, in my test site, when I have automatic account creation setup, orders do appear in a user’s account even if they started the shopping process as guests. For reference, these are the settings I use:
Link to image: https://d.pr/i/w5AlKf
Hi, @mmilesmm and @alibear0!
I just checked again, and @alibear0 is right. We’d need to add the “fas” class first, and that’s not possible with CSS.
I’ve pinged the devs again about adding the “fas” class as that seems like that should work for most. I’ll keep you all updated once I hear from them.
Hi, @emmachamberlain357!
where I find the order notes?
Those will be the notes that are usually on the right of the screen when you view or edit an order.
how I get woo commerce system report?
As for the System Status Report, you can find that under WooCommerce > Status.
For sharing these kinds of information though, I would suggest that you instead contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
In that request, please include the following:
- A link to this thread
- Your site’s System Status Report
- Screenshots or orders including the order notes. If you don’t already have a screenshot service installed, you can use https://snipboard.io
- A screenshot of your Stripe settings under WooCommerce > Settings > Payments > Stripe
We’ll continue to assist you there!
Plugin Support
Cara
(@dcka)
Hi, @imwebdev!
Under WooCommerce > Settings > Payments > Braintree, you should see a setting for Debug Mode. Can you please enable that?
Once you’ve done that, please place test transactions, and see if you’re able to replicate the issue. If you are, please check the logs under WooCommerce > Status > Logs for specific error messages, and share them with us.
Hi, @mortenz!
Normally, according to our forum guidelines, I’d ask if you could create your own thread, but I’ll go ahead and answer you here.
For excluding categories, if you haven’t already, you may want to use the filters and bulk actions you’ll find on WooCommerce > Products:
Specifically, you can:
- Select the category you don’t want synced to Facebook and click on “Filter.”
- Click on the checkbox next to “Name” to select all the products in the category
- On the Bulk actions dropdown, select “Exclude from Facebook sync” and click on Apply
Link to image: https://d.pr/i/71V9O1
I hope that helps and thank you for the wonderful comments about the plugin!
Plugin Support
Cara
(@dcka)
Hi, @sarmadq!
Are you able to share a link to your site with us so we can check from our end? The reason I ask is that you’ll want to make sure you’re checking on a device that’s compatible with Apple Pay. Apple has a list of that here: https://support.apple.com/en-us/HT208531
To make sure your device is compatible with Apple Pay, you can also use it with the official Apple Pay demo page here: https://applepaydemo.apple.com/
If the Apple Pay button isn’t showing up for you when viewing that demo site, then you’ll want to test with another device.
Hi, @mmilesmm! You can add custom CSS code to your site by heading to WP Admin > Appearance > Customize, then clicking on Additional CSS. If you need help targeting the correct element with CSS, you can send us a link to your site and we’ll help you figure it out.
Plugin Support
Cara
(@dcka)
Hi, @robertota87!
I noticed that the changes coincide with the euro / dollar exchange rate. Is it possible that due to cloudflare prices rebound in Italy in dollars?
Interesting that you mention that! Are you perhaps using any multicurrency/currency conversion plugins?
And just to be sure, can you share with us a screenshot of your tax settings under WooCommerce > Settings > Tax too?
Caching from Cloudflare could cause the issue, by the way, but let’s look at plugins and settings first.
Plugin Support
Cara
(@dcka)
Hi, @keithshang!
There is an incomplete order showing only.
Can you please clarify this part for us? Do you mean that the order is still showing up in the customer’s My Account > Orders, but it has a certain order status like “On Hold”?
If the customer can send you a screenshot of what they see, it would be helpful. They can use https://snipboard.io/ to share the screenshot with us.
Plugin Support
Cara
(@dcka)
You’re most welcome!
I gave up on trying to get it to work correctly.
I’m really sorry to hear it’s still not working. Hopefully, multiple currencies eventually become supported by core WooCommerce. For now though, we’ll need plugins.
And if you’re still looking at other options, you might want to consider the following:
– Multi-Currency for WooCommerce—This one mentions multi-currency support in Analytics
– WooCommerce Multi Currency Report—Not a lot of reviews/information on this one yet
Thank you for keeping us updated though!
Hi again, @bitma! We haven’t heard back from you in a while, so I’m going to mark this as resolved. However, if you do have any further questions, feel free to start a new thread.
