Celeste - Shareaholic
Forum Replies Created
-
Thanks for your support! ๐
There may be an issue with the particular pagination plugin you are using (or this could even be theme-related); to help pinpoint the exact cause, could you please run through our troubleshooting guide to grab some additional details for us? Thanks so much!
Thanks so much, @superwaz; so far, it looks like the majority of Android phones affected are from the Samsung Galaxy line, and this is the second tablet report we’ve received.
I appreciate you taking the time to help us track down these additional details. You’ll hear from me as soon as we have a fix in place. Expect it within the next couple weeks. Our engineers are actively working the ticket.
Fingers crossed!
Thanks for getting back to me so quickly! The problem is just an issue with your theme’s CSS and where our plugin hooks into your content. This should clear it right up:
.shareaholic-canvas { clear:both; }Save this in your stylesheet (styles.css) and reload your post to see the change. ๐
I’ve responded on your other threads. If the issue concerns Facebook, this does not concern Related Content. I provided some info that should help you on the new thread you created concerning this topic.
As for recommendations not updating with recent content, I also have you set to be notified once engineering ticket SHR-616 has been updated. Your patience is greatly appreciated. Thanks!
@phbyerly – When we originally scanned data for http://www.the-generous-husband.com/ after Related Content was activated, we only had 4 entries cached, which is why you see 4 and not 6 recommendations. I reset the cache, but we are currently doing work on both our Analytics (which is used to generate your recommendations) and the Related Content feature. I’ve reloaded your Related Content data, and now, recommendations should not be visible on your site until we finish work on our updates. Your case details have been added to engineering ticket ID SHR-616.
@nataลกa – I can also add your case details to this ticket if provided with your URL. We expect to have the problem fixed within the next couple weeks.
@phbyerly – Concerning the rendering of the Related Content feature, last week, we started experimenting with a double-line style (3×2: three to a line with two lines) as it has been requested by multiple publishers in our community since the release of version 7.
We haven’t yet made a decision about this feature and are still tweaking the overall app styles as well as working to add more options into the edit panel to introduce additional automatic customization functionality.
The Related Content feature is currently being revamped in both backend code and styling flexibility. We appreciate your patience as we continue to enhance our plugin and are thankful to receive your feedback.
The app is still responsive, so the width of your content does factor into how the app is rendered on your site (most will see two-lines, but in your case, for http://www.the-generous-wife.com/ due to your theme settings, the six tiles are appearing on one line so that the thumbnails aren’t stretched beyond a certain width).
In the 6-recommendations style, you can remove specific tiles using the following:
.shareaholic-recommendations.shareaholic-contains-6 .recommendation-4, .shareaholic-recommendations.shareaholic-contains-6 .recommendation-5, .shareaholic-recommendations.shareaholic-contains-6 .recommendation-6 { display:none; }Place this in your theme’s stylesheet (styles.css).
Because we are still tweaking the styles, the changes we make will reflect on the recommendations that do show, but if, just in case, we do not continue with the six recommendations on two lines, the custom styling (hiding certain recommendations) will no longer be applied as it is contingent on the current 6-recommendations count.
Hi Hristiqn,
If each quote can be loaded in its own URL that can be shared independently (or through targeting an id), grab these details and set the link, summary, and title data while manually positioning our shortcode.
This article will help guide you through the process of using our new v7 app shortcodes.
Best wishes and good luck!
For concerns about image clarity, we are working to address this with a new image caching process. We appreciate your patience and support! Thanks!
Hi guys,
Please, update to our latest release if you haven’t yet done so to gain access to more styling options. We are currently working on our Related Content feature in both the code and styling, presently experimenting with a double-line of recommendations as it has been requested by multiple publishers in our community since the release of version 7.
We haven’t yet made a decision about this feature and are still tweaking the overall app styles, but we did recently release a new theme called vertical: as stated, the recommendation thumbnails are smaller and the title is beside the thumbnail rather than below. If you’d like to give this a test-run, you can modify your theme style from the ‘Available Apps’ screen through the ‘Edit’ buttons under ‘Related Content’.
Because this app is currently under development as we further improve the feature, we will be making changes: changes in the options, styling, and in how it functions to bring your readers the best recommendations for your site.
The app placement options (Above Content & Below Content for your different templates) do not configure what content is shown, just where it is shown, but you can set an exclusion list under the General Website Settings panel to filter out specific pages from being recommended. This is a feature that was not available in our previous v6 release even though the same data was being processed. We hope this will help in tailoring Related Content for your site by allowing you control in hiding certain URLs from appearing.
And for recommendations where a thumbnail is not defined, you can easily set this up by way of the og:image Open Graph Meta Tag. If this problem is not affecting your entries (pages and posts) where the Shareaholic plugin is automatically defining this tag for you, there are several Open Graph plugins that can assist you in customizing this data for the other pages of your site, which will then be detected by the Related Content feature.
For those who prefer square thumbnails over the smaller graphic-window rectangular style, here’s some custom CSS that you can include in your stylesheet (styles.css) to further customize the thumbnail appearance by showing a full square:
div.recommendation-article-image-container { max-height: 175px !important; }Shareaholic version 7 offers many improvements and additional options over version 6 and boasts enhanced Related Content filtration. With each update we are rolling out even more improvements and have a ton planned as we continue to expand and refine the plugin.
Thanks so much for your glowing praise! And keep on the lookout for more options and new features in the future! We have so much planned and are ecstatic to have you along for the ride ๐ Happy blogging!
Hi Grace,
If you are using any caching plugins (e.g., Super Cache, W3 Total Cache, …), you should be able to empty your caches by accessing their settings screen in your WP admin. You will likely need to purge multiple caches, but it is possible this can be accomplished by a button that empties all caches at once (look for this to save some time). Also, some, but not all, web hosts cache as well for server optimization. After clearing these caches, revisit/reload the Available Apps screen and reopen the General Website Settings panel to see if a scrollbar is now visible inside the panel to allow you to scroll.
If not, I’ll need your web browser and operating system details so that I can test for the issue in a similar environment. Thanks!
Hi again, piya23300 ๐
Thank you for reporting this. I have submitted a report and our engineers are looking into it. The ticket ID is PLG-511. As soon as there is an update, I’ll be in contact. Your patience is greatly appreciated. Thanks again for letting us know!
Hi Umberto,
Providing you with custom JS is a little out of my area of expertise and comfort zone, but I’d take a look at this thread on StackOverflow.
If you are having trouble with the share count, make sure the app shortcode is placed within the looped content to automatically detect all of the post variables, and of course, check your Share Count style settings through the Edit button that corresponds with the manually inserted app (just to double-verify that you are editing the correct app).
And below, I’ve provided a few share count resources to take a look at your current tallies; just insert the permalink URL:
http://graph.facebook.com/PLACE_URL_HERE
http://urls.api.twitter.com/1/urls/count.json?url=PLACE_URL_HERE
http://api.pinterest.com/v1/urls/count.json?callback=&url=PLACE_URL_HEREHi guys,
We are currently working on two tickets from reports about our apps on mobile devices.
In this thread, the grey bar issue was presented. Thank you so much for providing screenshots and additional details so that the ticket could be created. The engineering ticket ID is PLG-512.
As for app visibility on Android, we’re taking care of this in PLG-65.
We hope to have both of these issues fixed within the next couple weeks and appreciate your patience and support while we work through them. As soon as there’s an update, I’ll be in touch.
Thanks again!
Hi again, Marcelo. I checked the Facebook share dialog both above and below your content on the linked page. The information does appear to be correct. Please, understand that our plugin has very little authority over the data that Facebook stores for a post. By default, our plugin does automatically set the og:image tag, but if you use a more expansive Open Graph plugin, you have the option to turn this feature off under Advanced Settings, but having more than one og:image defined does not cause any complications.
You can check your Open Graph definitions by opening the ‘View Page Source’ tool on any page and performing a search for og:. The og:image tag we set is commented with
<!-- Shareaholic Open Graph Tags -->When new content is posted to the web, Facebook scans the URL and extracts data that it caches and uses to identify the content, some of which is seen when sharing or liking the page. If you ever run into a problem with what data is shown when using the Facebook share button in our plugin, open the content’s permalink and check if the shared data matches what appears when using Facebook’s official bookmarklet. The information should be exactly the same, because when you interact with our button, it redirects you to the same sharing submission form on Facebook’s server where Facebook loads their cached data into the dialog (image, title, description).
Now, if the sharing information Facebook loads conflicts with the Open Graph data that appears in your page source, please run the URL through Facebook’s Debugger Tool to force a new scan of your content so that any changes which have been made will be cached and applied during shares and to also check for any errors that need to be corrected in your Open Graph Meta Tags. This tends to be a quick way to resolve any Facebook-sharing issues.
Hope this helps!