Celeste - Shareaholic
Forum Replies Created
-
We are currently working on the Related Content app; development is in progress, and this app is being fleshed out as we quickly as we can code in the changes. Right now our focus is on the backend, but we will be adding more options to the Related Content edit panel while we continue building out this feature.
There is an engineering ticket in review to have the undefined issue debugged in our JS. When you click on the recommendation, are you brought to the correct page, despite the URL?
Hi Gabriel,
Please, update to our latest release (v7.x); you can find it here. And here’s an article to help you with the transition from v6 to v7.
After upgrading, take a look at our new manual positioning article for tips. 🙂
Hi Elle,
I just now read this thread. I apologize for the delay in response. If you run into this issue again, please let us know, and I’ll try to catch it in the act. When the problem occurs, if you could just direct me to a post where you see this issue, so that I can keep an eye on the behavior, that would be great.
The plugin does hook into your theme, pulling data dynamically from within the loop. It is possible that another plugin or your theme itself could be interfering with Shareaholic and somehow causing this problem. I can’t say for sure, but I am happy to hear that the issue seems to have worked itself out.
Hi guys,
We are currently processing sites into a new data management system with many enhancements from the previous data manager; this new engine will handle both our Related Content and Analytics reporting. We expect to have it live next week.
As we have a large user base, the batch processing is a multi-day task, and because we are in the transition period, publishers new to Related Content are in a holding pattern until we get everything up and running with the new engine. All other publishers who have data that was previously processed should experience a smooth transition in the Related Content feature (with an updated indexing of their site) once switched from the old engine to the new engine.
Your patience is wonderfully appreciated as we continue the upgrade process. I’ll update this thread as soon as we have things up and running.
Hi everyone,
I just wanted to check back in. If you run into a problem with app visibility on any Android device, please let us know. We hope that our fixes have resolved the problem for all, but as there are many different Android devices, the troubleshooting and debugging can get a bit tricky–but we’re always glad to help, and I’m very happy that we were able to get things looking good for you guys!
Thanks so much for your patience and continued support! 🙂
@reparde – The change in code was made within the JavaScript. Because of this, a plugin update is not necessary. Just empty your browser’s cache and all caches in any caching plugins to make sure you are loading our most recent scripts. Please, let me know if you are still having trouble with visibility in the Firefox browser after following these steps.
Hi everyone,
We rolled out a fix for the issue this morning. Make sure to clear your browser cache, then visit your blog and have a look around. If you are still running into a visibility problem, please provide your web address so that we can take a closer look. Thanks!
We hope the fix applied later on the 5th did the trick. Could you please verify for me? We want to make sure we’ve resolved the issue with Samsung Galaxy phones. Hoping for good news!
Hi LD, sorry that I didn’t see this thread earlier, but I appreciate that you contacted us in our support center.
@jesusjbr – I’ve responded to your request; please, let me know via ticket #4585 if there are any problems with receiving the email I sent. Thanks!
Thank you, superwaz, for checking on this. It looks like the problem has been resolved for some, but not all who were affected. I’ve noted the ticket with your results and device details so that it can be investigated further. T
hank you for your assistance and patience so far. I’ll let you know as soon as I have an update on the ticket.
Hey everyone,
We just released a fix that I hope has corrected the problem on your end. Fingers crossed! Please, empty your browser cache (and all caches in any caching plugins), then take a look around your site; let me know if you are still running into an issue. Thanks!
P.S. We still need to look into the issue with the grey bar appearing after multiple rotations. Thanks for your patience!
Hey guys,
We applied a fix today, and I wanted to check how things are looking on your end to determine if we caught the issue on all Android devices that are affected.
Please, clear your browser cache/history, then visit our Share Buttons demo page and let me know whether the buttons are now visible. Thank you!
Awesome! Glad to hear it 🙂
And thanks for your patience!Thanks Tessa, that’s very helpful!
I’ve added these details to the ticket.