WP Folio Team

Hi @tillkrenz,

Thanks for your information.

We’ve tested with large-size HTML files as well. It’s working correctly there.

Could you please send us the following information to our support email – hello(at)preventdirectaccess.com so that our team can support you faster & easier?

1. A sample protected HTML file
2. A sample logged-in account that has permission to view your protected file

Thanks a lot, @tillkrenz.

That was my bad.

I meant upgrading to our PDA Gold version. 🙂

By the way, PPWP is another product of our team. It provides a comprehensive solution to password-protect your WordPress content.

Nina

Hi Liliana,

Thanks for reaching out to us last night.

Don’t worry. We’ve always got your back.

At first glance, it could be something to do with caching issues or your server configurations.

To assist you better, could you please provide us with the following information?

• Both protected and private URLs of a sample protected file.
• A screenshot of your .htaccess or Nginx config file.
• Your hosting provider.

You might want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster.

As for your other questions, please find our answers below:

1. Our plugins, including PDA Lite (Free), work well with PHP latest version.
2. You can protect unlimited files with our PDA Lite (Free) version. In other words, we do not have any limits on the number of files you can protect.

Let us know if it makes sense to you, @aflorarte.

Hi @timbobo,

Thanks for reaching out to us last night.

To answer your questions,

• Yes, our PDA Gold does make use of .htaccess rules for Apache servers but we don’t depend on them 100%
• In fact, we do support “Raw URLs” which works independently of the .htaccess rules
• Our PDA Gold also integrates with the most popular servers/hostings by implementing direct rewrite rules:
• Take WPEngine for example, we have a tutorial to implement our redirect rules as per their recommendations.

In short, the fact that WP Engine disables .htaccess doesn’t affect how our plugin works.

Even at the moment, assets/files on WP Engine don’t go through .htaccess rules anymore.

Let us know if it makes sense to you or if you have any other questions.

• This reply was modified 3 years, 9 months ago by WP Folio Team.

Hi @it-hertz,

Thanks for your detailed reply.

We installed the Restrict Media Library Access on our testing site but haven’t been able to reproduce the issue yet.

Anyway, its main function, i.e. restricting media file access to file authors only, is available in our PDA Lite plugin.

So you do not need to use that plugin, which seems to be abandoned by its authors.

As for the issue when protected files are accessible, it could be something to do with caching issues or your server configurations.

Could you please move our rewrite rules to below this line RewriteRule ^index\.php$ - [L] and see if it works?

Otherwise, please provide us with the following information so that we can advise you better:

1. Both protected and private URLs of a sample protected file
2. Caching plugins, server cache, or CDN you’re using
3. Your hosting provider

You might also want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster.

Hi @backcountryfoodie,

Thanks for reaching out to us this early morning.

It looks like you’ve turned on the Keep Raw URLs option under our settings page.

Don’t worry. We do have a solution for you to replace unprotected URLs on your content with protected URLs automatically.

To advise you better, may we know:

1. Did you embed your files into content before protecting them?
2. Which hosting provider are you using?

Please send us a sample page URL where your files are embedded to take a look at.

May we also know your license key or order ID, please?

You might also want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster.

Hi @tin_soldier,

Thanks for reaching out to us.

Yes, it’s possible to protect thousands of files at once with our plugins.

Our PDA Gold plugin provides you with Bulk Actions allowing you to protect multiple files at once.

We also offer a more advanced feature enabling you to protect all files under a folder just with a click.

To advise you on the most suitable solution, may we know more about your use case?

• How many files do you want to protect?

• Please send us a sample file URL to take a look at.

• Who do you want to grant file access to?

You might also want to send these details to our support email – hello(at)preventdirectaccess.com so that we can assist you faster.

Which PDA version are you using, by the way?

Hi @benpace,

Thanks for reaching out to us.

Just to be sure we’re on the same page:

• You’re running a private site
• All visitors who access your site can view MP4 files
• Your MP4 files can’t be accessed directly via its URLs

If so, it looks possible with our plugins.

There are a few solutions for you now. To advise you on the most suitable one, may we know:

1. A sample file URL that you want to protect
2. Do you embed your videos into content?
3. Do you also want to protect your videos against downloads?

You might also want to send these details to our support email – hello(at)preventdirectaccess.com for faster assistance from our team.

Looking forward to hearing from you.