WP Folio Team

Hello @rjp92,

Thank you for your reply! Could you confirm whether you’re using PDA Lite or PDA Gold? The “Configure File Protection” option is only available in the Gold version, so this might explain why you’re unable to access it.

If you’re using PDA Gold and still facing issues, please feel free to reach out via our Support Form, and we’d be happy to assist further!

Hi @wijerama,

Thank you for reaching out to us.

I see that you’re using the PDA Gold plugin and the PDA Protected Videos extension.

Could you please contact us via our Contact Form so that we can assist you better?

Due to WordPress Forum rules and guidelines, we can only provide support for the free version here.

Looking forward to your reply.

Hello @webmark487,

Our PDA Lite version allows you to protect unlimited files and grant protected file access to admin users and/or files’ authors.

PDA Gold refers to our premium version, which provides you with much more advanced features, e.g. grant logged-in users and custom roles to access your protected files.

With PDA Gold, you can protect all kinds of files, while with the free version you can protect certain file types such as images (PNG, JPEG), documents (PDF, DOCX, PPTX), audios, and videos (MP4, MP3).

You can see a comparison of the features included in the Free and Gold versions on this page .

Let us know if you have additional questions or concerns.

Hi @jkpasanen,

Thank you for the information.

We’re working on reproducing the issue on our staging site and will check if it’s possible. We’ll get back to you soon.

Could you double-check with your hosting server to see if the Events Calendar REST API is being blocked by them? The error suggests that it also might be an issue with the hosting server.

In the meantime, if you have any additional information or a debug.log file to share, please provide it via our PPWP Contact Form so we can review it more quickly.

Awaiting your reply.

Hi @jkpasanen,

No problem, and thank you for the information.

Upon checking your staging site, it appears that the page didn’t reload; it simply sent an HTTP POST request when you navigated to the next page. And that request also meets error below.

wp-json/tribe/views/v2/html

{"code":"rest_missing_callback_param","message":"Param\u00e8tre(s) manquant(s)\u00a0: url","data":{"status":

Could you please navigate to Password Protect WordPress > Advanced tab from your admin dashboard and check if the “Unlock Protected Content without Page Refresh” option is enabled? If it is, could you disable it and check if it works?

Are you using any cache service? Could you help to turn it off and check if it works too please?

Awaiting your reply.

Hi @wijerama,

Thank you for reaching out to us and providing your feedback.

We have reproduced the case you mentioned and asked our development team to take a look at it.

We will keep you updated.

Hi @rbrunskill,

Thank you for reaching out to us.

It looks like you’re using our PDA Gold version and PDA S3 extension.

Due to WordPress rules, this forum is for supporting the PDA Free version only.

Could you please contact us via our PDA Contact Form so that we can assist you better?

Awaiting your reply.

Thank you for the information. We will try to reproduce the issue on the staging site and check if there is any solution for you.

You can consider go to Appearance >> Customize from your admin dashboard.

Navigate to the Additional CSS section and input the code snippet below to overwrite the styles of the .pda-form-login and .ppw-swp-form classes and check if it works.

/* Overwrite to remove display: none */
.pda-form-login {
    display: initial !important; /* Or use 'block', 'flex', etc., based on your needs */
}

.ppw-swp-form {
    display: initial !important; /* Same as above */
}

In the meantime, could you please contact the owner of the theme and ask if they have any solution?

Looking forward to your reply.