WP Folio Team

Hi @frankhmila ,

Thank you for reaching out to us.

Some PHP settings might be blocking large data submissions. Could you help to try increasing these values in php.ini:

max_input_vars = 10000
post_max_size = 100M
memory_limit = 512M
max_execution_time = 300
max_input_time = 300

Then restart your server and check if it works please?

Awaiting your reply.

Hi @mrpchead,

Thank you both for sharing your experiences. We understand how frustrating this issue can be, and we appreciate your patience.

The developer tools alert is an intended feature to prevent unauthorized users from bypassing file protection through browser developer tools. However, if the alert is appearing randomly, even when dev tools are not open, then this is an unintended issue.

So far, this behavior has only been reported on MacOS and iOS devices, and our team has not been able to replicate it. To help us investigate further, could you please provide:

• Your device and browser version.
• Whether the issue persists in an incognito/private window.
• Any console errors that appear when the alert pops up.
• The version of the PDA plugin you are currently using.

To resolve this, you can try the following:

1. Clear your browser cache or use Shift + Command + R (on Mac) to force a cache bypass. This has helped some users resolve the issue temporarily.
2. Disable the developer tools alert as a temporary workaround by adding this hook to your theme’s functions.php file or a custom plugin.
   add_filter(‘pda_disable_developer_tools’, ‘__return_false’);
   
   Please reach out to us via our contact form with these details so we can look into it further. We appreciate your help in troubleshooting this!

Hello @vfactoruk,

Thank you for reaching out to us.

Thanks for reaching out! We’ve also replied to your support ticket regarding this issue.

It looks like the extra forward slash before the anchor (#toolboxtalks) might be interfering with the links, potentially due to how the page reloads after unlocking. Here are a few things you can try:

1. Use relative anchor links – Instead of using the full URL, try linking directly to #toolboxtalks within the same page.
2. Check for conflicts – Since you’re using the AVADA theme, temporarily switching to a default theme (like Twenty Twenty-Four) can help identify if it’s a theme-related issue. Also, try disabling other plugins to check for conflicts.
3. Test with another browser – Sometimes, caching or browser-specific behavior can affect how links are handled.

To help us investigate further, could you provide a sample password for testing? This will allow us to replicate the issue and find a more precise solution.

Looking forward to your response!

Since we haven’t heard back from you, I’m marking this as solved for now. If you need any further assistance or clarification, feel free to reach out, and we’ll be happy to help!

Since we haven’t heard back from you, I’m marking this as solved for now. If you need any further assistance or clarification, feel free to reach out, and we’ll be happy to help!

Since we haven’t heard back from you, I’m marking this as solved for now. If you need any further assistance or clarification, feel free to reach out, and we’ll be happy to help!

Hi @peyobarosvision ,

Thank you for reaching out to us.

Could you help to:

1. Provide us with a protected link and a screenshot of how your custom 404 Not Found page looks so we can check?
2. Double-check if you have selected the custom page and pressed ‘Save Changes’ in the PDA Gold settings.

Please also help to make sure your site isn’t be cached.

Awaiting your reply.