WP Folio Team

Hi lflynn7212,

Sorry for the late response. It could be our rewrite rules are not implemented correctly.

To assist you better, could you please provide us some following information:

• What hosting server, cache server you’re using?
• A sample URL for us to take a look.

Awaiting your reply.

Thanks for reaching out to our support and let us know if you have any more questions. For faster and more customized response from our team, please feel free to drop us an email at support(at)wpfolio.com!

Hi phofstetter,

Thank you for reaching to us and sorry for late response.

The URL you give us isn’t working.

1. Protect the Page 2 with our Protect Pages & Posts Gold.
2. Embed the page link to your content.
3. Set a default expiry time for all private links using Magic Private Links extension.

Let us know if you have any more questions. For faster and more customized response from our team, please feel free to drop us an email at support(at)wpfolio.com!

Hi redtailboas,

Thank you for reaching out to us.

I will answer your question below:

First, I can’t determine if I’m using NGINX or Apache. The network tab in developer tools shows nothing about this information.
– You can reach out support of hosting provider to know which server you are using.

I’m enabling prevent hotlinking and restrict media library options but all the images still able to access via direct link.
So, do I need to individually protect each and every image I want protected? I tried this but it was still accessible.
– This could be a cache issue or about Rewrite rule incorrect, to check this issue we will need information about your hosting server, cache server.

If I can get it working, I’m using Woocommerce and need to have the original file downloadable. Is this possible or I need to use the generated file link?
The problem is I will have 10s of thousands of images I need protected and downloadable. Changing each link to a custom PDA link will be near impossible. How do I protect a directory so the images within are only downloadable when accessed by my site, not via hotlinking?? Sounds so simple but seems impossible.
-We have many ways to protect your files\images which don’t need to setup protect each file\image like: Search and Replace for image embedded in you pages\post, protect your file by category….  

Thanks again for reaching out to our support and let us know if you have any more questions. For faster and more customized response from our team, please feel free to drop us an email at support(at)wpfolio.com!

Hi aclase

To assist you better, could you please provide:

• A screenshot when the error message showing and a screen shot showing the full error message.
• Does it affect your file protection? Or keep you from using our extension?
• How did you see this message? E.g: when protect files, when activate extension…

For faster and more customized response from our team, please feel free to drop us an email at support(at)wpfolio.com!

Hello @webvd,

Thank you for letting us know.

At the moment, we haven’t supported translation for forms created by the Smart Restriction extension yet. Can you please confirm if you are using the Smart Restriction extension?

Don’t worry. You can adjust the labels just by modifying some plugin codes. If you’re familiar with coding, we can guide you through the steps accordingly. Alternatively, we can help you do so.

Just let us know. You can contact us at support(at)wpfolio.com

Hi mritten,

Thank you for reaching out to us.

To assist you better, could you provide us a sample URL to take a look please?

Thanks again for reaching out to our support and let us know if you have any more questions. For faster and more customized response from our team, please feel free to drop us an email at support(at)wpfolio.com!

Hi wpjrt57,

We recommend that you use the organization’s email to register, it will save you unnecessary trouble when using our plugin.

When you use the organization’s email, even if you hand responsibility off and someone take it, you just need simply hand over the organization’s email and you also don’t have to contact us to transfer the Subscription.

This rule is mainly to help customers who have the same situation as you case. E.g: they no longer work on the organization and organization will miss our support emails ( Renewal email, support email…..).

Thanks again for reaching out to our support and let us know if you have any more questions. For faster and more customized response from our team, please feel free to drop us an email at support(at)wpfolio.com!

Hello @webvd .

We appreciate you reaching out to us! Can you please let us know what translation plugin you are using to translate the text?

As your answer might hold some private information, please feel free to send us an email at support(at)wpfolio.com