WP Folio Team

Hi @nvh65 ,

Apologies for the delayed response.

It appears that there is padding present in both the header and body sections for an unknown reason and the password works fine. This issue is likely related to the theme.

Could you confirm if you have applied any custom CSS to your site?

Would you be able to switch to another theme temporarily to see if the problem persists?

If switching themes resolves the issue, it would be beneficial to reach out to the customer support team of the Astra theme. They will be able to advise on the specific CSS adjustments needed to resolve this issue.

Awaiting your reply.

Hi @surendraarchents,

We aren’t using the Partial Content Protection (PCP), we’re using Single Protection.

Could you help to enable “Unlock Protected Content without Page Refresh” and check if it works please?

>>>Are there any known plugins to have compatibility issues with the PPWP?

Since it’s functioning properly on our demo site, I believe the issue lies solely in the configuration.

Awaiting your reply.

Hi @surendraarchents,

Thank you for reaching out to us.

Could you help to take a screenshot of how you protect your page by using our plugin please?

In the meantime, could you try to use [ppwp] shortcode and check if it works please?

For example: [ppwp passwords=”password1 password2″ whitelisted_roles=”administrator, editor”] Your protected content [/ppwp]

References: https://passwordprotectwp.com/docs/shortcodes/

Awaiting your reply.

Hi @blackawxs,

Thank you for reaching out to us.

Yes, our plugin primarily depend on .htaccess rules to protect WordPress media files. Without .htaccess rules, the expected protection may not be fully achieved on shared hosting sites.

However, since the Nginx server lacks .htaccess-type capability, you can still utilize our plugin by employing our Raw URLs, albeit with certain limitations via the two ways below:

• Implement Nginx Rewrite Rules
• Use Raw URLs

To better assist you, could you please provide us with information about the hosting server and cache server you’re using?

We eagerly await your reply.

Hello @timkey,

Thank you for reaching out to us!

We have tested on our end on the Safari browser using an iPhone and it seemed to work well. We are unable to reproduce the issue.

Could you please let us know what issue are you experiencing?

Awaiting your response.

Hi @cyle77,

Thank you for reaching out to us.

You can change the message by adding the above code in child themes functions.php file or can use snippet plugin to add custom code.

function custom_disable_right_click_message($message) 
{ 
           // Change the message as per your requirement 
            $custom_message = "Right-click is currently disabled."; 
            return $custom_message; 
} 
// Hook the custom function into the filter 
add_filter('pda_disable_right_click_message', 'custom_disable_right_click_message');

Let us know if it works.

Hi @kiky1991,

Thank you for the information.

The issue occurs only when you use the ‘action=ppw_postpass’ parameter or enter the incorrect password initially and then enter the correct one on the second attempt. It doesn’t occur if the ‘action=ppw_postpass’ parameter isn’t displayed.

And the problem will be resolved if you disable the Theme My Login plugin, is that correct?

Could you please provide us with a sample password and the corresponding URL for testing purposes?

If you are utilizing the redirection feature of the Theme My Login plugin, could you kindly share with us how you have configured it?

Awaiting your reply.

Hello @kitka,

Thank you for reaching out to us!

To allow access to custom user roles, you will need to purchase the Access Restriction extension. The extension allows specific users or user roles to access your private images and documents.
 
You may refer to this article – How to Restrict Individual File Access to Specific Users & Roles

Let us know if you have additional questions.