Barsha Paudel

Hi @patj07,

Thanks for contacting us,

It looks like there’s an issue with the NextGEN Gallery failing to display the featured image,

A report has been created about this issue to notify our development team about it. I apologize for the inconvenience in the meantime. I can’t currently provide an ETA for when a fix will be released. However, I’m taking note of this thread, and I’ll make sure to send you an update when an update that fixes this issue is released.

Please let me know if you have any questions.

Thanks!

Hi @astropageeu01,

Thank you for reaching back,

When using a large image file, this is a common issue when generating the thumbnails. The image file size is too large for your server to generate the thumbnails properly.

So to fix the issue, I recommend you to compress the image first and then upload it to your dashboard. You can use the compress tools such as Tiny.jpg to reduce the file size without losing the image quality.

Once compressed, re-upload the image and see if the thumbnails are generated correctly.

Let me know of any issues or confusion while performing the steps above, and I will get back to you.

Thanks.

Hi @tunixtunix,

Thank you for reaching out,

I suspect one of the plugins you’re using might be causing the problem, so please try deactivating all the plugins one by one and check if the problem resolves.

Once you have found the plugin causing the issue, you can activate the other plugins.

Let me know the updates after doing so and I will get back to you.

Thanks

Hi @aaa1898,

Thank you for contacting us,

To inspect your request further, could you please share a screen-recording or screenshots of the issue you are getting on your site. This way I can check and try to replicate it on my end and also provide you with an appropriate solution.

Kindly provide the screenshot/screenrecording and I will get back to you.

Thanks!

Hi @enricolino,

Thanks, your reaching out,

Since your site is on the construction mode, I couldn’t check the issue on your site and I also couldn’t replicate it on my end.

Could you please share a short screen recording showcasing the issue so that I can check and provide you with an appropriate solution!

Thanks

Hi @vespino,

Great to hear that it has been sorted, and thanks for letting us know.

Feel free to get back of any questions and we will get back to you.

Thanks!

Hi @josefini,

Thanks so much for taking the time to leave us a review! 

We’re excited to know that you’re enjoying Envira Gallery and that it is a good fit for your site.

We hope you continue to have a 5-star experience 🙂

Hi @vespino,

Thank you for contacting us,

The <img> tag refers to the old way of embedding the images into the posts. The id--43077 likely refers to an image or gallery ID stored in the WordPress database.

Basically, NextGEN Gallery stores image data in the following tables:

• wp_ngg_gallery – Stores gallery information.
• wp_ngg_pictures – Stores image details.

To find the image, run this SQL query in phpMyAdmin (or any database management tool)

SELECT * FROM wp_ngg_pictures WHERE galleryid = 43077;

I hope this helps! Could you please let me know if you have any questions?

Thanks!